Overview
Work History
Education
Skills
Timeline
Generic

Joyce Jacqueline Pena

Arlington,TX

Overview

6
6
years of professional experience

Work History

City Attorney Assistant

Tate, Kitzke & Foreman LLC
08.2022 - 09.2024


  • Prepare the weekly docket for the city court.
  • Review diversion applications.
  • Inform the city attorney about each case.
  • Keep everything organized and updated.
  • Schedule new clients with an attorney that suits their needs within their upcoming case.
  • Order supplies for the office.
  • Make, organize, and file away files in alphabetical order.
  • Go through voicemails, and transfer calls.

Receptionist

Southwest Retina
03.2020 - 07.2022


  • Greeted incoming visitors professionally, and provided friendly, knowledgeable assistance.
  • Kept the reception area clean and organized to give visitors a positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered the telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Verify patient insurance coverage and benefits, including deductible, copays, and out-of-pocket maximums, to ensure accurate billing and reduce claim denials.
  • Process patient billing statements, including the application of payments, adjustments, and managing patient inquiries regarding their accounts.

ESL Paraprofessional

USD 480
08.2019 - 02.2020


  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
  • Prepared instructional materials, constructed bulletin boards, and set up work areas.
  • Instructed small groups of students in basic concepts such as alphabetic recognition, shapes, and color recognition.

Asset Protection

Walmart
07.2018 - 05.2019


  • Controlled reduction of loss inventory by protecting company assets.
  • Checked CCTV for evidence of shoplifting.
  • Patrolled store departments to check for suspicious activities.
  • I wrote reports for internal and external crimes, burglaries, or thefts.
  • I contacted local authorities and apprehended shoplifters.
  • Prepared reports outlining activities and results.

Education

Diploma -

Hugoton Highschool
Hugoton, Kansas
05.2018

Skills

  • Security Awareness
  • Data research and analysis
  • Travel planning
  • Meeting support
  • Impression Taking
  • Business Operations Understanding
  • Greeting and seating clients
  • Visitor and Customer Relations
  • Attention to detail
  • Look into discoveries
  • Mail out certain documentation by a certain time
  • Keep everything organized and updated
  • XCEL

Timeline

City Attorney Assistant

Tate, Kitzke & Foreman LLC
08.2022 - 09.2024

Receptionist

Southwest Retina
03.2020 - 07.2022

ESL Paraprofessional

USD 480
08.2019 - 02.2020

Asset Protection

Walmart
07.2018 - 05.2019

Diploma -

Hugoton Highschool

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Joyce Jacqueline Pena