Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Elliott

Eden,MD

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

11
11
years of professional experience

Work History

Office Manager

Easton Dermatology Associates
10.2019 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Posted payments and collections on regular basis.
  • Verified insurance of patients to determine eligibility.
  • Liaised between patients, insurance companies, and billing office.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Office Assistant

Peninsula Home Care
10.2017 - 10.2019
    • Completed clerical tasks such as filing, copying, and distributing mail.
    • Interacted with customers by phone, email, or in-person to provide information.
    • Maintained and updated office records, both digital and physical.
    • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
    • Managed daily data entry and kept clerical information accurate and up-to-date.
    • Collaborated with various departments to complete assigned tasks.
    • Prepared and edited documents to produce precise, accurate and professional communication.
    • Delivered clerical support by handling range of routine and special requirements.
    • Organized events and meetings to maximize capacity and keep event venues running smoothly.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Input data into spreadsheets and databases.
    • Reviewed files, records and other documents to obtain information to respond to requests.
    • Compiled and analyzed data to produce reports.
    • Informed and supported business leaders through consistent communication and administrative support duties.

Medical Assistant

Thomas Podiatry & Associates
11.2014 - 11.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Reviewed and solved account and billing discrepancies.
  • Assessed accounts for payment status and reached out to customers.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Received incoming information and entered into database system.

Medical Receptionist

West Ocean City Injury And Wellness Center
10.2012 - 08.2013
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.

Education

High School Diploma -

Mardela Middle And High School
Mardela Springs, MD
06.2000

Skills

  • Senior Leadership Support
  • Workflow Planning
  • Project Management
  • Banking Operations
  • Customer Relations
  • Policy and Procedure Modification
  • Policy and procedure modification

Timeline

Office Manager

Easton Dermatology Associates
10.2019 - Current

Office Assistant

Peninsula Home Care
10.2017 - 10.2019

Medical Assistant

Thomas Podiatry & Associates
11.2014 - 11.2015

Medical Receptionist

West Ocean City Injury And Wellness Center
10.2012 - 08.2013

High School Diploma -

Mardela Middle And High School

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Joyce Elliott