Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joyce L Humphrey

Temple Hill,MD

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

13
years of professional experience

Work History

Future Care Nursing Home

Certified Nursing Assistant/Patient Care Technician
08.2023 - 04.2024

Job overview

  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing
  • Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Supported needs of 15+ residents under long-term care.

Crothall Healthcare Services

Environmental Services Housekeeper
04.2021 - 08.2022

Job overview

  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.

InterSolutions

Concierge
11.2019 - 08.2020

Job overview

  • Mentored new staff members by sharing best practices and industry insights, contributing to well-trained and high-performing concierge team.
  • Provided emergency assistance and coordinated response efforts with appropriate personnel during crises or building concerns.
  • Collaborated with property management to ensure highest level of service quality, maintaining positive living environment for all residents.
  • Assisted in resolving resident disputes with diplomacy and professionalism, promoting harmony within community.
  • Served as primary point of contact between residents and maintenance staff, expediting work order completion times through effective communication methods.
  • Facilitated seamless move-ins/move-outs by coordinating logistics with all relevant parties involved, reducing stress on new tenants during transitions.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

George Washington University Hospital

Patient Care Technician
08.2011 - 11.2019

Job overview

  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
  • Collected and transported specimens to prepare for lab testing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Fostered strong relationships with colleagues, contributing to collaborative work environment that prioritized teamwork among staff members.
  • Promoted safe and inclusive healthcare environment, adhering to policies and procedures while advocating for well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within clinical environment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Contributed to positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Supported needs of 12+ patients in hospital setting.

George Washington University Hospital

Patient Safety Sitter
11.2010 - 08.2011

Job overview

  • Contributed to positive patient experience through compassionate care and active listening during interactions with patients and their families.
  • Demonstrated strong commitment to teamwork through effective communication, active listening, and timely response to requests from nursing staff members or other healthcare professionals.
  • Promoted calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
  • Facilitated smooth transitions between shifts by communicating pertinent information about each patient''s status to incoming sitter or nursing staff member.
  • Completed comprehensive training programs in de-escalation techniques to effectively manage agitated or aggressive patients while maintaining personal safety.
  • Established rapport with patients by demonstrating empathy, respect, and genuine concern for their well-being throughout each interaction.
  • Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
  • Ensured compliance with hospital policies and procedures related to infection control, environmental safety, and confidentiality requirements.
  • Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
  • Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.
  • Managed stress effectively in high-pressure situations involving combative or emotionally distressed patients while remaining focused on providing quality care.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Helped other staff with patient transfers by moving patients between departments.
  • Supported medical staff during patient examinations in accordance with company policy.
  • Facilitated smooth transitions between shifts by communicating pertinent information about each patient''s status to incoming sitter or nursing staff member.

Education

It Works Learning Center
Baltimore, MD

MBA from Certified Nursing Assistant
08.2023

University Overview

  • Completed professional development in clinical skills.
  • Continuing education in nursing

Prince George's Community College
Upper Marlboro, MD

Certification from Certified Nursing Assistant
07.2010

University Overview

Continental Academy High School
Coral Gables, FL

High School Diploma
07.2005

University Overview

Skills

  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care
  • Collecting vital signs
  • Basic Life Support
  • Alzheimer's and Dementia Care
  • Recording vital signs
  • Dressing assistance
  • Safety Precautions
  • Electronic Charting
  • Compassionate caregiver
  • Patient-focused care
  • Mobility Assistance
  • Feeding Assistance
  • Positioning Patients
  • Transfer Techniques
  • Urinary Catheter Care
  • Ambulation Assistance
  • Inpatient Care
  • Responding to emergencies
  • Colostomy Care
  • Blood Glucose Testing
  • Complex Problem-Solving
  • Tracheostomy Care
  • Wound care specialist
  • CNA Certification
  • Vital signs
  • Certified in CPR/AED
  • Calm Under Stress
  • Bedsore Prevention
  • Catheter Care

Timeline

Certified Nursing Assistant/Patient Care Technician
Future Care Nursing Home
08.2023 - 04.2024
Environmental Services Housekeeper
Crothall Healthcare Services
04.2021 - 08.2022
Concierge
InterSolutions
11.2019 - 08.2020
Patient Care Technician
George Washington University Hospital
08.2011 - 11.2019
Patient Safety Sitter
George Washington University Hospital
11.2010 - 08.2011
It Works Learning Center
MBA from Certified Nursing Assistant
Prince George's Community College
Certification from Certified Nursing Assistant
Continental Academy High School
High School Diploma

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Joyce L Humphrey