Joycelin Allen- Holmes
Austin,Tx
Summary
A young professional personable and dedicated to providing an excellent customer service experience Solid team player with an upbeat, positive attitude and a proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Expert at providing relevant information and options to successfully resolve issues both in-store and over the phone. Handles difficult situations through resourcefulness and adaptability. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Uber Eats
01.2022 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Analyzed customer address to determine best route for timely delivery.
- Documented time of delivery to record completion of order.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Offered customers information about restaurant menu items or special promotions.
- Collected tips from customers through hands-free electronic methods.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Delivered fresh food to customers across local area.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Kept accurate logs of all deliveries and trips.
- Resolved customers' complaints regarding products or services.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Delivery Driver
DoorDash
10.2019 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reported mechanical problems encountered with vehicles to dispatch.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Offered customers information about restaurant menu items or special promotions.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Delivered fresh food to customers across local area.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Navigated local streets and highways with ease using GPS system.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Collected money, provided change and recorded transactions on receipts.
- Resolved customers' complaints regarding products or services.
- Carried food in insulated bags to maintain hot or cold temperature.
- Maintained positive relationships with customers to promote further business opportunities.
Medical Courier
Stat Overnight Delivery
01.2023 - 08.2024
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Properly documented all specimens received using Software.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Tailored delivery approaches to accommodate sensitive or urgent medical shipments.
- Strengthened relationships with healthcare providers, understanding and meeting their specific delivery needs.
- Maintained strict adherence to safety protocols during transport, ensuring specimen integrity.
Sales Associate
Target, Capital Plaza
10.2017 - 01.2023
- Greeted guests and ascertained needs to ensure high-quality service and appropriate product recommendations
- Maintained adherence to all company protocols
- Quickly and efficiently resolved guests issues and requests to achieve improved satisfaction scores
- Prioritized and accomplished wide range of tasks each shift
- Managed guests cash and credit card transactions using company point of sale system
- Assisted guests in finding suitable products to meet their needs
- Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance
- Collaborated with team to complete store maintenance, stocking, merchandising and upkeep
- Stocked shelves and supplies and organized displays
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures
- Educated new staff on organizational policies and procedures to promote timely and effective integration
- Trained and served as a peer coach for new sales associates
- Managed and tracked supply using company inventory management software
- Educated new staff on organizational policies and procedures to promote timely and effective integration
- Analyzed and properly processed product returns, assisting customers with other selections as needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Took messages from callers and accurately relayed details to intended staff.
- Handled incoming and outgoing calls according to standard operating procedures.
- Paged employees over PA system to ensure prompt connection with callers.
- Connected incoming calls quickly using multi-line telephone system to minimize hold times.
- Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
- Reported telephone line issues and outages for prompt repairs.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Transcribed message details to promptly relay to appropriate recipients.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Youth Program, Customer Service Assistant
H.E.B
06.2017 - 07.2017
- The responsibilities that I had was to push and locate carts, Bag all Items the guess paid for and provide them with the option for a carry out
- Also I worked with the returns and the abandons to put them back in the corrects place.
Education
Bachelor of Applied Arts - Major Psychology Minor Criminal Justice
Texas State University
San Marcos, TXSkills
- Customer service
- Sales training
- Adapt to diverse groups
- Professional demeanor
- Merchandising and display
- Shipment processing
- Software proficiency
- Cash register operation
- Cash handling
- Stocking and replenishing
- Opening and closing procedures
- Verbal and Written Communication
- Sales Goal Attainment
- Stockroom Upkeep
- Retail Loss Prevention
- Self-Checkout Assistance
- Teamwork and Collaboration
- Checking Inventories
- Caller Assistance
- Accurate Message Transcription
- Telephone Etiquette
- Documentation and Reporting
- Time Management
- GPS Navigation
- Attention to Detail
- Traffic Laws and Regulations
Affiliations
Black Women United
Accomplishments
- Supervised team of 4 staff members.
Timeline
Medical Courier
Stat Overnight Delivery
01.2023 - 08.2024
Delivery Driver
Uber Eats
01.2022 - Current
Delivery Driver
DoorDash
10.2019 - Current
Sales Associate
Target, Capital Plaza
10.2017 - 01.2023
Youth Program, Customer Service Assistant
H.E.B
06.2017 - 07.2017
Bachelor of Applied Arts - Major Psychology Minor Criminal Justice
Texas State University