JOYCELINE COBBINA
Chicago,IL
Summary
Healthcare and administrative professionals with a strong academic foundation in Health Science and an MBA concentration in Human Resources. Experienced in clinical operations, patient coordination, and administrative support within large healthcare systems. Adept at optimizing workflows, supporting compliance, enhancing patient and employee experiences, and collaborating across multidisciplinary teams. I am currently seeking opportunities in Administration or HR-focused roles where I can apply operational, people-centered, and data-driven skills to support organizational effectiveness and meaningful healthcare outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Manager
Erie Family Health Center
03.2025 - 09.2025
- Managed patient care services by effectively connecting individuals with necessary internal and community resources, focusing on continuity of care and timely follow-up actions.
- Ensured accuracy and compliance with organizational standards while documenting care plans, assessments, referrals, and progress notes in Epic EMR.
- Implemented strategies for patient engagement and outreach to support preventive care initiatives and improve chronic disease management and follow-up care.
- Coordinated efforts with diverse teams, including healthcare providers and social workers, to ensure delivery of comprehensive patient-centered care.
Lead Laboratory Assistant
Erie Family Health Center
04.2023 - 01.2025
- Facilitated laboratory operations by ensuring precise documentation of specimen processing and coordinating compliant transport procedures.
- Trained junior staff on safety protocols and laboratory techniques, fostering skill development.
- Oversaw laboratory inventory management to optimize supply levels. Collaborated with vendors to facilitate seamless order processing and ensure operational continuity.
- Conducted comprehensive administrative quality checks on lab documentation, ensuring adherence to regulatory standards.
- Partnered with clinical and administrative teams to optimize lab workflows and boost operational effectiveness.
Phlebotomy Team Lead
Northwestern Memorial Hospital
06.2020 - 03.2023
- Directed daily phlebotomy operations, ensuring compliance with safety protocols and quality standards.
- Developed and implemented training programs for 5–7 new employees, focusing on performance improvement and adherence to compliance standards.
- Monitored and maintained phlebotomy inventory levels, optimizing equipment readiness to support high-volume patient care.
- Collaborated with clinical staff and leadership to enhance team efficiency and streamline operations.
Education
Master of Business Administration (MBA) - Human Resources
University of Illinois Chicago (UIC)
Chicago, ILBachelor of Health Science - Hospital Administration
Rush University
Chicago, IL05.2025
Associate of Science - Biological Sciences
City Colleges of Chicago – Malcolm X College
Chicago, IL05.2021
Skills
- Healthcare systems oversight
- Human Resources Fundamentals
- Employee Relations & Workforce Support
- Scheduling & Coordination
- Insurance Verification & Documentation
- EPIC EMR & MyChart
- Data Management & Reporting
- Compliance & Regulatory Support
- Patient & Employee Experience Enhancement
- Inventory & Resource Management
- Training, Onboarding & Staff Support
- Communication & Cross-Functional Collaboration
Certification
- Human Resources Certifications (HRCI) – 2025
- Compensation & Benefits
- Employee Relations
- Talent Acquisition
- Learning & Development
- Payroll Cycle Management
- Healthcare & Clinical Certifications
- Mental Health First Aid
- CPR / Basic Life Support (BLS)
- Certified Phlebotomy Technician (CPT)
- Community Health Worker Research Certification
Languages
Spanish
Professional Working
Korean
Limited Working
Interests
- Watching Anime
- Knitting and Crocheting
- Cooking and eating
Timeline
Patient Care Manager
Erie Family Health Center
03.2025 - 09.2025
Lead Laboratory Assistant
Erie Family Health Center
04.2023 - 01.2025
Phlebotomy Team Lead
Northwestern Memorial Hospital
06.2020 - 03.2023
Master of Business Administration (MBA) - Human Resources
University of Illinois Chicago (UIC)
Bachelor of Health Science - Hospital Administration
Rush University
Associate of Science - Biological Sciences
City Colleges of Chicago – Malcolm X College
COMMUNITY SERVICE & LEADERSHIP
Rush University, Global Health Leader, Chicago, IL, 2022-09, 2024-09, Led and supported community wellness initiatives focused on health equity and access., Promoted diversity, inclusion, and culturally responsive care through educational outreach and workshops., Collaborated with interdisciplinary teams to address social determinants of health.
PROFESSIONAL DEVELOPMENT
- EPIC MyChart Patient Portal Support & Navigation
- Diversity & Inclusion in Healthcare Workshop
- Leadership in Community Health Training