Joyceline Lopez
Phoenix,Arizona
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Homemaker
Stay At Home Mom
11.2023 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained knowledge in schedule building, appointment setting, and administering household budget.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Customer Relations Agent
American Airlines
02.2022 - 11.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Assist passengers with travel fare questions, processes refunds and reimbursements for qualified events.
Communications Operator (911 Dispatcher)
Phoenix Police Communications
11.2019 - 02.2022
- Answer emergency and non-emergency calls, quickly evaluate the nature of the call to determine appropriate response from law enforcement, medical and or fire personal or different jurisdiction
- Use a 2-way radio and Computer Aided Dispatch systems to dispatch officers to police calls and relay critical information
- Assist officers with queries such as running license plates, drivers license, and validating warrants
- Work under pressure in emergency situations to get officers and citizens proper assistance and keep up to date status on each officer assigned in my area.
Kitchen Manager
Chipotle Mexican Grill
03.2016 - 01.2019
- Provide exceptional customer service for guest while providing a fast pasted service
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Handle cash and card transactions with accuracy
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Chemical Specialist
United States Army Reserve
01.2014 - 02.2018
- Coordinantor or the Chemical Room and equipment for the supported organization
- Oversee inventory and office supply purchases
- Follow chain of command orders.
Education
Minor in Spanish -
Arizona State University
05.2013
Diploma - undefined
Nogales High School
05.2011
Skills
- Research and Analytical Thinking
- Good Telephone Etiquette
- Recordkeeping and project planning
- Interpersonal Communication
- Multitasking Abilities
- Microsoft Office
- Organization and Time Management
- Excellent Communication
- FLUENT IN SPANISH
Skills Summary
Experienced Communications Operator specializing in telecommunications grounded in customer service excellence. Equipped with exceptional prioritization, documentation, and presentation skills. Quick learner with good computer abilities. Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Languageskills
- English, Proficiency in reading, writing, and speaking at an advanced level
- Spanish, Proficiency in reading, writing, and speaking at an advanced level
- Portuguese, Proficiency is reading, writing ang speaking at a beginner level
Timeline
Homemaker
Stay At Home Mom
11.2023 - Current
Customer Relations Agent
American Airlines
02.2022 - 11.2023
Communications Operator (911 Dispatcher)
Phoenix Police Communications
11.2019 - 02.2022
Kitchen Manager
Chipotle Mexican Grill
03.2016 - 01.2019
Chemical Specialist
United States Army Reserve
01.2014 - 02.2018
Minor in Spanish -
Arizona State University
Diploma - undefined
Nogales High School