JOSEPH ANDREWS JR
New Orleans,LA
Summary
Customer service oriented professional with 10+ years combined healthcare industry and management experience, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness. Accurate data entry; knowledgeable of office equipment and procedures Effective problem solver, able to assess situation and identify solutions Work as part of a team and maintain a professional and positive environment Microsoft Office / MS Excel | MS Word | MS PowerPoint
Overview
8
8
years of professional experience
Work History
Reservation Manager
U-Haul
02.2023 - Current
- Help support field team members and dealers with equipment and reservation management.
- Direct incoming equipment to areas based on customer demand and productivity status
- Assist with customer issues
- Streamlined reservation processes to enhance customer service efficiency.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
Linkage Coordinator
NO/AIDS Task Force Crescent Care
08.2017 - Current
- Ensure that all information related to individuals is kept strictly confidential and private
- Provide accurate and updated information for the membership database on a regular basis
- Interact with family members of individuals regarding available community support services
- Entered data, generated reports, and produced tracking documents.
CSR
Burlington
09.2022 - 01.2023
- Oversaw all store operations including inventory and opening/closing procedures
- Supported a large team of employees providing the excellent customer service
- Prepared and verified store deposits
Cook
Tapeh’s Waterice, LLC
04.2018 - 08.2022
- Oversaw all store operations including inventory and opening/closing procedures
- Supported a large team of employees providing the excellent customer service
- Prepared and verified store deposits
Education
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
01.2019
Skills
- Insurance Verification & Reimbursement Processing
- Medicare / Medicaid Government Payers
- Third Party Payers
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Records Management
- Medical Practice Management Systems
- Introduction to CPT & ICD-10 Coding
- Medical Terminology
- HIPAA Compliance
- Strong organization
- Customer service expertise
Timeline
Reservation Manager
U-Haul
02.2023 - Current
CSR
Burlington
09.2022 - 01.2023
Cook
Tapeh’s Waterice, LLC
04.2018 - 08.2022
Linkage Coordinator
NO/AIDS Task Force Crescent Care
08.2017 - Current
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
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