Joycelyn Ferguson
Tallahassee,FL
Summary
Results-driven professional seeking a challenging position to leverage skills and drive organizational growth. Proven ability to adapt and contribute effectively in dynamic environments. Committed to continuous improvement and achieving measurable outcomes.
Overview
15
15
years of professional experience
7
7
Certifications
Work History
Patient Care Assistant
Tallahassee Memorial Hospital
Tallahassee, Florida
02.2022 - Current
- Delivered direct care to critically ill acute and subacute patients.
- Executed phlebotomy procedures to support diagnostic testing.
- Monitored patient behavior and physical condition, reporting significant changes.
- Ensured cleanliness and safety within patient environments.
- Aided patients in daily living tasks such as grooming and dressing.
- Encouraged mobility by facilitating transfers and performing range of motion exercises.
- Assisted with nutritional intake, supporting patients during meals.
- Managed toileting needs, providing care for incontinence and catheter use.
Sitter/Transporter
Tallahassee Memorial Hospital
Tallahassee, Florida
04.2018 - 02.2022
- Assisted elderly, convalescents, and individuals with disabilities in daily living activities.
- Conducted 1:1 observation for patients with dementia and disorientation.
- Monitored patients under suicide precautions and Baker Act, ensuring safety and support.
- Facilitated transport services for patients throughout the main hospital.
- Maintained a safe and conducive environment for patient care.
EKG Technician
Tallahassee Memorial Hospital
Tallahassee, Florida
02.2019 - 03.2020
- Conducted resting and stress EKG tests, attaching electrodes to patients' chests, arms, and legs.
- Explained procedures to alleviate patient anxiety and positioned patients for accurate results.
- Operated and maintained EKG equipment, ensuring proper calibration and cleanliness.
- Documented patient information, maintained medical records, and reported findings to physicians.
- Conducted Holter monitoring and assisted during exercise stress tests to ensure safety.
- Collaborated with healthcare staff to provide comprehensive patient care and support.
Crew Member
McDonald's
Tallahassee, Florida
03.2018 - 04.2018
- Prepared food in kitchen to ensure timely service.
- Assisted customers at front counter during ordering process.
- Operated cash register with accuracy and efficiency.
- Managed drive-thru operations, including order receipt and distribution.
- Maintained cleanliness of restaurant and completed assigned tasks.
Sales Associate/Cashier
Dollar General
Quincy, FL
10.2015 - 06.2016
- Highlighted product features tailored to customer needs through in-person and phone interactions.
- Maintained cleanliness by washing windows, wiping down workstations, and mopping floors.
- Handled cash transactions by receiving payments and disbursing change to customers.
- Operated electronic scanners and cash registers for efficient transaction processing.
- Processed credit and debit card transactions while validating checks accurately.
File Clerk/Office Manager
Gadsden County Commissioner’s Office/Veteran Affairs
Quincy, Florida
06.2011 - 07.2011
- Interacted with veterans to provide information through in-person and phone communications.
- Collected confidential veteran information, entering data into Microsoft Excel.
- Scheduled appointments for veterans via multi-line phone system, ensuring efficient service.
- Greeted and directed veterans, facilitating a welcoming environment.
Education
High school Diploma - General studies
East Gadsden High School
Havana, FL05.2012
Skills
- Communication skills
- Public speaking
- Collaboration and teamwork
- Conflict resolution
- Sales strategies
- Time management
- Relationship management
- Adaptability
- Problem solving
- Technological proficiency
- Data management and organization
- Financial management
- Numerical analysis
- Data collection and organization
- Record keeping
- Leadership and mentoring
- Decision making
- Team building
- Dependability
Certification
Basic Life Support (BLS) Certificate
Timeline
Patient Care Assistant
Tallahassee Memorial Hospital
02.2022 - Current
EKG Technician
Tallahassee Memorial Hospital
02.2019 - 03.2020
Sitter/Transporter
Tallahassee Memorial Hospital
04.2018 - 02.2022
Crew Member
McDonald's
03.2018 - 04.2018
Sales Associate/Cashier
Dollar General
10.2015 - 06.2016
File Clerk/Office Manager
Gadsden County Commissioner’s Office/Veteran Affairs
06.2011 - 07.2011
High school Diploma - General studies
East Gadsden High School