Reimbursement Counselor II
The Lash Group
- Reduced claim denials by meticulously reviewing medical documentation for accuracy and completeness before submission.
- Educated patients on their insurance benefits, out-of-pocket costs, and financial responsibility prior to receiving services.
- Provided exceptional customer service to patients regarding billing inquiries, resolving issues promptly to maintain satisfaction levels.
- Streamlined data entry processes to increase efficiency while minimizing errors during claims submission.
- Collaborated with healthcare providers to obtain necessary information for successful claims processing and reimbursement.
- Maintained up-to-date knowledge of insurance policies, guidelines, and regulations to ensure compliance in all aspects of the reimbursement process.
- Conducted thorough eligibility checks for each patient encounter to confirm coverage status and reduce risk of nonpayment.
- Mentored new team members on best practices for effective reimbursement counseling techniques, fostering a collaborative work environment focused on continuous improvement.
- Referred customers to organizations that may provide financial assistance.
