Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Joycelyn Gilliam

Waianae,HI

Summary

Highly skilled and enthusiastic professional with more than 13 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

14
14
years of professional experience

Work History

Hospice Registered Nurse

Islands Hospice
Kapolei, HI
06.2021 - Current
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions.
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Established hospice care services for elderly and disabled patients.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Recorded details regarding therapies to keep patient charts updated.

Hospice Registered Nurse

Bristol Hospice
Honolulu, HI
05.2019 - 04.2020
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions.
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Established hospice care services for elderly and disabled patients.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Recorded details regarding therapies to keep patient charts updated.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.

Clinical Operations Manager

University Women’s Health Specialists
‘Aiea, HI
04.2018 - 03.2019
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
  • Developed and adjusted work schedules for 10 staff members.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Implemented ongoing learning strategies such as tutorials, instructional modules and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Managed daily operations of 10-person clinic supporting approximately 100 plus patients per week.
  • Oversaw overall operation of nursing services and patient care.
  • Implement new policies and educate staff on changes.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Reviewed operational policies and recommended solutions and change to medical director.
  • Reviewed financial resources and prepared reports showing resource allocations.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Monitored all phone calls and scheduled appointments.
  • Regularly evaluated employee performance and provided feedback.
  • Handled job duties for staff members which were unavailable or out of office.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Facilitate hiring of qualified Women's Health personnel by interview applicants and making recommendations for employment.
  • Managed 10 employees with various personalities and from different cultures for large 12-physician practice.
  • Selected, promoted and terminated staff members.
  • Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.

Nursing Supervisor

First Choice Community Health Centers
Lillington, NC
10.2017 - 02.2018
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Answered questions and addressed concerns from employees via email, phone and in person.
  • Introduced and improved programs for preventive and rehabilitative nursing procedures.
  • Developed guidelines to improve communication with contractors, ensuring compliance with different requirements by agency.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Delegated tasks and provided leadership for 12 medical assistants and support personnel.
  • Maintained strong commitment to patient care through dedicated case management and treatment delivery.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Educated patients and families on treatment procedures and answered questions for thorough home care plans.
  • Supported patient needs by researching and recommending various types of individualized care plans.
  • Supervised staff of 1 licensed practical nurses and 11 Medical assistants.
  • Coordinated nursing care for patients and participated in patient and family education.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Executed extensive patient exams to create individualized care plans.
  • Confidently directed overall operation of nursing services and patient care.

RN Supervisor

Universal Healthcare
Fuquay-Varina, NC
04.2017 - 10.2017
  • Managed infection control and critical incidents and made procedural changes and improvements.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Direct day-to-day administrative and operational functions for 100-bed facility, providing guidance and leadership to over 20 employees across more than 2 departments

Ambulatory Registered Nurse

Department Of Defense Army
Ft. Bragg, NC
03.2014 - 04.2017
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Recorded details regarding therapies to keep patient charts updated.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Monitored patient reactions after administering medications and IV therapies.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and annual workshops.
  • Evaluated patient histories, complaints and current symptoms.
  • Educated family members and caregivers on patient care instructions.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Certified Nursing Assistant Instructor

Fayetteville Technical College
Fayetteville, NC
01.2013 - 12.2015
  • Determined readiness of each CNA to take on additional responsibility and work independently based on multi-factor analyses.
  • Worked collaboratively to teach new nursing staff how to work with team members and freely report problems.
  • Educated nursing students on successful methods for performing aseptic and sterile techniques.
  • Assessed student knowledge levels and abilities with detailed assessments.
  • Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
  • Contributed educational and clinical expertise to help optimize training courses and boost student learning.
  • Strived to continuously update course strategies and content based on current trends and technological advancements in healthcare.
  • Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
  • Maintained detailed records of students' activities and training progress.
  • Protected patients' dignity, rights and safety while providing students numerous learning opportunities each day.
  • Prepared challenging lesson plans to develop CNA students into successful healthcare professionals.
  • Educated more than 80 new CNAs in quality patient care.
  • Developed interesting and informative training to keep students engaged in learning and developing necessary skills for long-term career success.
  • Reviewed documentation and activities of student CNAs and corrected insufficient or harmful actions.
  • Compiled, administered and graded examinations to evaluate and record student comprehension levels.
  • Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.

Employee Health Nurse

Cape Fear Valley Medical Center
Fayetteville, NC
11.2011 - 06.2012
  • Administered medical testing and vision and hearing screening to identify risks to health and improve well-being among staff.
  • Conducted nursing assessment, triage, treatment and education for employee health concerns.
  • Responded to emergencies onsite by rendering emergency medical care, CPR and prompt first aid treatment.
  • Offered ambulatory care by treating sore throats, earaches, rashes, pink eye and other ailments to proactively manage chronic conditions, prevent serious illness and improve overall health of employees.
  • Evaluated and administered pharmacological treatment to employee illness and injury by using standard and ethical nursing practices.
  • Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture.
  • Recorded details regarding therapies to keep patient charts updated.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Evaluated patient histories, complaints and current symptoms.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and annual workshops.

Public Health Nurse Coordinator

Cumberland County Department Of Public Health
Fayetteville, NC
11.2008 - 12.2010
  • Prevented illness by education public on healthy practices to stop disease.
  • Developed and streamlined systems for monitoring and tracking program effectiveness.
  • Designed educational materials used to inform policymakers and community stakeholders.
  • Drafted and edited correspondence and prepared meeting materials.
  • Worked with individuals to determine specific needs based on general tests and refer them to other community resources.
  • Supervised performance of 8 clinical staff, identifying areas requiring immediate improvement.
  • Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
  • Educated community members about environmentally-related health issues.
  • Attended research meetings, took notes and provided accurate updates on projects.
  • Conducted needs assessments to determine which materials and services were warranted for each individual case.
  • Reviewed patient records for unusual issues, cluster infections and known pathogens so that outbreaks could be remedied quickly.
  • Collected and organized quality data from multiple sources and disseminated to appropriate individuals.
  • Performed post-discharge follow-up and offered counseling services if available.
  • Designed client satisfaction surveys, preserving confidentiality of participants and program information.
  • Assessed and responded to individual and community health education needs.
  • Coordinated work groups and outreach activities.
  • Documented and investigated complaints and potentially fraudulent claims.

Public Health Nurse

Cumberland County Department Of Public Health
Fayetteville, NC
12.2007 - 11.2008
  • Prevented illness by education public on healthy practices to stop disease.
  • Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
  • Performed post-discharge follow-up and offered counseling services if available.
  • Conducted needs assessments to determine which materials and services were warranted for each individual case.
  • Attended research meetings, took notes and provided accurate updates on projects.
  • Developed and streamlined systems for monitoring and tracking program effectiveness.
  • Designed educational materials used to inform policymakers and community stakeholders.
  • Worked with individuals to determine specific needs based on general tests and refer them to other community resources.
  • Assessed and responded to individual and community health education needs.

Staff Registered Nurse

Betsy Johnson Hospital
Dunn, NC
07.2007 - 12.2007
  • Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
  • Gathered patient health data through interviews and observation, documenting data in electronic records.
  • Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
  • Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions and bronchoscopies.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Promoted patient independence by teaching self-care skills.
  • Managed elements of patient care from admission to discharge or transfer to other units.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Identified learning needs of patients and families and responded with advocacy and health education.
  • Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Assessed physical, psychological, physiologic and cognitive status of patients.
  • Implemented medication and IV administration, catheter insertion and airway management.

Education

Master of Science - Family Nurse Practitioner

South University
Savannah, GA
10.2017

Bachelor of Science - Nursing

South University
Savannah, GA
03.2012

Associate of Science - Nursing

Fayetteville Technical Community College
Fayetteville, NC
05.2007

Skills

  • Policy and Program Development
  • Process Implementation
  • Nursing Operations Management
  • Clinical Quality Program Standards
  • Relationship building and retention
  • Training and mentoring
  • Team Building
  • Staff Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Hospice Registered Nurse

Islands Hospice
06.2021 - Current

Hospice Registered Nurse

Bristol Hospice
05.2019 - 04.2020

Clinical Operations Manager

University Women’s Health Specialists
04.2018 - 03.2019

Nursing Supervisor

First Choice Community Health Centers
10.2017 - 02.2018

RN Supervisor

Universal Healthcare
04.2017 - 10.2017

Ambulatory Registered Nurse

Department Of Defense Army
03.2014 - 04.2017

Certified Nursing Assistant Instructor

Fayetteville Technical College
01.2013 - 12.2015

Employee Health Nurse

Cape Fear Valley Medical Center
11.2011 - 06.2012

Public Health Nurse Coordinator

Cumberland County Department Of Public Health
11.2008 - 12.2010

Public Health Nurse

Cumberland County Department Of Public Health
12.2007 - 11.2008

Staff Registered Nurse

Betsy Johnson Hospital
07.2007 - 12.2007

Master of Science - Family Nurse Practitioner

South University

Bachelor of Science - Nursing

South University

Associate of Science - Nursing

Fayetteville Technical Community College

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Joycelyn Gilliam