joycelyn hinton
Shreveport,LA
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
8
8
years of professional experience
Work History
agent
teleperformance
shreveport la
11.2008 - 07.2016
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
Education
High School Diploma - undefined
Southwood
2006
Diploma - Bussiness Office Technology
shreveport Job CoHigh School Diploma: 2006Southwood - shreveportrps
2007
Associate of Science - Surg Tech
Mccann
Current
Skills
- Skilled in call center operations
- Multi-line phone operation proficiency
- Adheres to customer service procedures
- Strong problem solving aptitude
- Persuasive speaker
- Customer service award
- Avaya Software knowledge
- Goal-oriented
- Positive and friendly
- People-oriented
- Detail-oriented
- Active Data Online
- CallSelect communication systems
- Excellent work ethic
- Strong interpersonal skills
- Team building expertise
Timeline
agent
teleperformance
11.2008 - 07.2016
High School Diploma - undefined
Southwood
Diploma - Bussiness Office Technology
shreveport Job CoHigh School Diploma: 2006Southwood - shreveportrps
Associate of Science - Surg Tech
Mccann
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
Javiera Ignacia Urrutia CerdaJaviera Ignacia Urrutia Cerda
Bilingual Interpreter (English-Spanish / Spanish-English) at TeleperformanceBilingual Interpreter (English-Spanish / Spanish-English) at Teleperformance
DAJERIOUS JACKSONDAJERIOUS JACKSON
Assembly Line Production Worker at FrymasterAssembly Line Production Worker at Frymaster