Joycelyn Keys

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Established performance and service goals and held associates accountable for individual performance.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Developed new employees and on-going performance assessment of current employees.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Manage over 25 customer calls/complaints a day.

• Trained team members in successful strategies to meet operational and sales targets.
• Maintained transaction security by verifying payment cards against identification.

+ Edit or add your own

• Managed customer service duties by greeting over 500+ customers daily and informing customers about products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Strategically scheduled 30 team members to maintain optimal staffing at all times.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Offered credit applications to customers, cross-selling and converting 1 out of 100 customers into cardholders.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored cash drawers in 19 checkout stations to verify adequate cash supply.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Promoted importance of security and customer tracking to minimize store losses.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed team of 13 employees, delegated tasks and held each employee accountable for completing assignments.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Examined logs to verify completeness and accuracy of documentation.
• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

+ Edit or add your own

• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Promoted culture focused on encouraging staff to develop skills and abilities.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Supported student learning objectives through personalized and small group assistance.
• Created lesson materials, visuals and digital presentations to supplement lesson plans.
• Handed out classroom materials, like pencils, paper and crayons.
• Assessed student assignments to check quality and completeness before submission for grading.
• Provided support to help students with special needs learn and grow.
• Organized and guided skills practice, research and memorization tasks for students.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
• Maintained head count and attendance sheets.
• Reported on student progress, behavior and social skills to parents.
• Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
• Tailored lesson plans for students with emotional and cognitive disabilities.

• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Assisted lead teachers with lesson plan creation and materials development .
• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Helped teachers recognize learning issues evidenced in one-to-one support instruction.
• Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
• Provided support to help students with special needs learn and grow.
• Supported instructor with test administration, curriculum development and assignment grading.
• Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
• Created lesson materials, visuals and digital presentations to supplement lesson plans.
• Worked with lead teacher to monitor class schedule and take attendance.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
• Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.