Joycelyn Lewis
Anna,TX
Summary
Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.
Overview
8
8
years of professional experience
Work History
Patient Scheduler
Ovation OB/GYN
Frisco, TX
08.2021 - 12.2021
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries for 4 OB Docotors.
- Used Aethena to schedule patients.
Patient Scheduler
North Texas Ob/gyn Associates
Plano, TX
03.2018 - 08.2021
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries
- Used Aethna to schedule patients.
- Reviewed new patient paperwork before scheduling appointments.
- Checked patients in and out and collected payments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Urology Of Virginia
Virginia Beach, VA
05.2015 - 05.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Call Center Representative
Urology Of Virginia
Virginia Beach, VA
05.2013 - 05.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Assisted 100 customers in average daily basis
- Answering questions, responding to inquiries and handling telephone requests.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Medical Certificate - Medical Assisting
Pacific College of Medical And Dental Careers
San Diego, CA01.1989
High School Diploma -
Abraham Lincoln High School
San Diego, CA06.1983
Skills
- Clear Communication
- Wound Care
- Operating EKG Equipment
- Clinical and Operational Judgement
- Coordinating Drug Refills
- Multitasking and Prioritization
- Treatment Room Preparation
- Cleaning and Organizing
- Updating Medical Records
- Supply Management
- Check-In and Check-Out Procedures
- Multi-line Telephone System Operation
- Blood and Tissue Collection
- Routine Laboratory Testing
- Appointment Scheduling
- Procedure Assistance
Timeline
Patient Scheduler
Ovation OB/GYN
08.2021 - 12.2021
Patient Scheduler
North Texas Ob/gyn Associates
03.2018 - 08.2021
Medical Assistant
Urology Of Virginia
05.2015 - 05.2017
Call Center Representative
Urology Of Virginia
05.2013 - 05.2015
Medical Certificate - Medical Assisting
Pacific College of Medical And Dental Careers
High School Diploma -
Abraham Lincoln High School
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