Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joycelyn McCoy

San Diego,CA

Summary

Seeking the operations manager position utilizing my Lean Six Sigma methodologies, leadership, team dynamics, extensive facilitation, organizational, and process improvement knowledge to increase continuous improvement culture for companies focused on quality.

Professional maintenance expert prepared for leadership roles, offering significant experience in facility management. Skilled in preventive maintenance, troubleshooting, and safety compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with proven ability to enhance operational efficiency and reduce downtime.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Maintenance Manager

US Navy, USS Carl Vinson
06.2024 - Current
  • Supervised employee performance, preventive maintenance, and safety.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
  • Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
  • Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
  • Managed a team of technicians, providing guidance and support for skill development and performance improvement.
  • Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
  • Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.

Senior Manager

Airborne Command and Control Squadron 120
12.2023 - 06.2024
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Maintenance Manager

Helicopter Sea Combat Squadron SEVEN
12.2022 - 12.2023
  • Supervised employee performance, preventive maintenance, and safety.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
  • Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
  • Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
  • Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Managed a team of technicians, providing guidance and support for skill development and performance improvement.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
  • Evaluated and recommended new technologies for potential integration into the facility''s maintenance operations, ensuring continued growth and adaptability in the face of industry advancements.
  • Forecasted and reviewed maintenance budgets to establish cost-effective measures.
  • Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Quality Manager

Helicopter Sea Combat Squadron SEVEN
06.2021 - 12.2022
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Managed and archived quality documentation and participated in internal and external quality audits.

Executive Administrative Operations Assistant

Fleet Readiness Center Mid-Atlantic Det Norfolk
06.2020 - 06.2021
  • Streamlined office operations by implementing efficient administrative processes and organizational systems.
  • Maintained strict confidentiality while handling sensitive information related to company financials, legal matters, and employee records.
  • Optimized expense reporting process, resulting in timely reimbursements and accurate budget tracking.
  • Collaborated closely with cross-departmental teams to streamline workflows and enhance overall operational performance.
  • Spearheaded office relocation project, minimizing downtime and ensuring seamless transition for all employees.
  • Played a key role in numerous special projects as assigned by executive leadership, demonstrating adaptability and a commitment to organizational success.
  • Assisted in the development of presentations materials that communicated key business updates effectively to stakeholders at all levels within the organization.
  • Boosted team efficiency with expert calendar management and meeting coordination for cross-functional teams.
  • Coordinated training programs for employees, ensuring that all team members had access to the resources needed for professional growth and development.
  • Increased office efficiency through meticulous document management, including filing systems maintenance and digital archiving solutions implementation.
  • Provided exceptional support during times of increased workload or absences by stepping in as needed to assist colleagues with their duties or projects.

Quality Manager

Fleet Readiness Center Mid-Atlantic Detachment Norfolk
06.2019 - 06.2020
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.

Production Manager

Fleet Readiness Center Mid-Atlantic
12.2017 - 06.2019
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.

Quality Assurance Supervisor/Lead Manager

United States Navy/USS KEARSARGE (LHD-3)
01.2015 - 12.2017
  • Executed scheduled and unscheduled production tasks for 889 US Navy assets.
  • Managed major multi functional teams encompassing 106 employees.
  • Ensured strict adherence to Navy Safety regulations for production efforts.

Production Manager

United States Navy/Fleet Readiness Center Mid-Atlantic
02.2013 - 12.2014
  • Executed scheduled and unscheduled production tasks for 1,146 US Navy assets.
  • Managed major industrial maintenance projects for 75 employees.
  • Conducted daily production presentations to executive leadership.
  • Managed Equal Opportunity program for 726 employees.

Continuous Process Improvement (CPI) Lean Sigma Black Belt

United States Navy/Fleet Readiness Center Mid-Atlantic
12.2010 - 02.2013
  • Coach and Mentor Lean Six Sigma projects while incorporating CPI culture. (12 Events)
  • Assess teamwork, flexibility, adaptability, coordinating skills and common values and goals of executive leadership.
  • Communicate regularly with management to address process improvements and concerns.
  • Compile maintenance statistics and data to highlight areas of improvement while presenting proving options of improvement.
  • Scheduled and conducted meetings for Executive Management, Program Director and Naval Aviation CPI Manager.
  • Mentored and Coached 23 Green Belts though Lean Manufacturing DMAICV and Measuring improvement opportunities.
  • Integrated trends, data and information into plans, deliverables and recommendations.

Continuous Process Improvement (CPI) Lean Six Sigma Green Belt

United States Navy/USS Harry S. Truman CVN75
06.2007 - 12.2010
  • Instructed 312 military members on the Naval Continuous Process Improvement Program.
  • Conferred with executive managers when implementing improvements to prove benefits.
  • Counsel Lean Practitioners, Theory of Constraints and 12 Green Belts on identifying areas of concerns and work related goals and improvement objectives.
  • Formulate, write, and implement new employee orientation instructions.
  • Train, supervise and evaluate staff and coach improvement management skills.
  • Facilitate executive leadership and process owners during brainstorm sessions utilizing Six Sigma tools and process mapping.
  • Lead cross functional teams in improvement activities that focus on Maintenance Operations, Quality Management, and Material Supply.
  • Maintained periodic maintenance of 1,759 Naval Aviation Assets to meet Naval missions.
  • Lead and participated in 26 continuous improvement and maintenance transformation initiatives.

Navy Asset Manager/Supervisor

United States Navy/Fleet Readiness Center (FRC) JAX
03.2003 - 06.2007
  • Managed 1,725 naval assets to support 13 naval aviation organizations.
  • Supervised 15 employees in multi functional maintenance efforts for naval assets.
  • Facilitated 350 employees in the operations and maintenance for Naval assets.

Education

Master of Science - Executive Leadership

Liberty University
Lynchburg, VA
08-2020

Bachelor’s Degree - Organizational Management

Ashford University
06.2013

H.S. Diploma - undefined

C. E. High School
Houston, Texas
05.2000

Sigma

Skills

  • Microsoft Excel
  • Maintenance planning
  • Risk management
  • Due diligence
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Data-driven decision making
  • Troubleshooting and problem resolution
  • Documentation and reporting
  • Cross-functional communication
  • Operations planning
  • Talent development
  • Organizational improvement
  • Partnership development
  • Organizational development
  • Reporting management
  • Reporting oversight
  • Teamwork and collaboration
  • Process improvement
  • Team leadership
  • Problem-solving
  • Decision-making
  • Team development
  • Work Planning and Prioritization
  • Multitasking
  • Excellent communication
  • Employee coaching and mentoring
  • Performance tracking and evaluation
  • Computer skills
  • Performance reviewing
  • Staff management
  • Managing operations and efficiency
  • Scheduling and coordinating
  • Goal setting
  • Organizational skills
  • MS office
  • Idea development and brainstorming
  • Administration and reporting
  • Professional and courteous
  • Performance evaluations
  • Preventive Maintenance
  • Attention to detail
  • Business administration
  • Conflict resolution
  • Time management
  • Task prioritization
  • Emergency response

Certification

  • DoD Lean Six Sigma College (Green Belt) Certification Mar 2007
  • Safety Orientation for Supervisors Certification Mar 2009
  • DoN Lean Six Sigma College (Black Belt) Certification Oct 2010
  • The United States Department of Labor Apprenticeship (Maintenance Mechanic Any Industry) Certification Sept 2011
  • Secret Clearance Dec 2013
  • The United States Department of Labor Apprenticeship (Repairer) Certification May 2015

Timeline

Maintenance Manager

US Navy, USS Carl Vinson
06.2024 - Current

Senior Manager

Airborne Command and Control Squadron 120
12.2023 - 06.2024

Maintenance Manager

Helicopter Sea Combat Squadron SEVEN
12.2022 - 12.2023

Quality Manager

Helicopter Sea Combat Squadron SEVEN
06.2021 - 12.2022

Executive Administrative Operations Assistant

Fleet Readiness Center Mid-Atlantic Det Norfolk
06.2020 - 06.2021

Quality Manager

Fleet Readiness Center Mid-Atlantic Detachment Norfolk
06.2019 - 06.2020

Production Manager

Fleet Readiness Center Mid-Atlantic
12.2017 - 06.2019

Quality Assurance Supervisor/Lead Manager

United States Navy/USS KEARSARGE (LHD-3)
01.2015 - 12.2017

Production Manager

United States Navy/Fleet Readiness Center Mid-Atlantic
02.2013 - 12.2014

Continuous Process Improvement (CPI) Lean Sigma Black Belt

United States Navy/Fleet Readiness Center Mid-Atlantic
12.2010 - 02.2013

Continuous Process Improvement (CPI) Lean Six Sigma Green Belt

United States Navy/USS Harry S. Truman CVN75
06.2007 - 12.2010

Navy Asset Manager/Supervisor

United States Navy/Fleet Readiness Center (FRC) JAX
03.2003 - 06.2007

Bachelor’s Degree - Organizational Management

Ashford University

H.S. Diploma - undefined

C. E. High School

Master of Science - Executive Leadership

Liberty University

Sigma

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Joycelyn McCoy