JOYCELYN MIDDLETON
Texas
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers. A Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Hospitality Assistant
MISSION WACO MISSION WORLD
10.2018 - Current
- Established unique service goals to each venue to provide constant and excellent service.
- Created healthy nutritious menus to serve at important functions.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Cross- trained employees in areas to meet customers' needs and expectations.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
- Planned and executed more than 25 special events per year.
- Identified and resolved customer complaints concerning food or lodging.
- Executed event invoicing and provided follow up in collections department.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Coordinated promotional activities to increase customer awareness of hospitality services.
- Enforced provision of services in line with company standards.
Program Manager
Mission Waco Mission World /MEYER'S CENTER
03.2020 - 12.2021
- Implemented well-received activities and events.
- Provided outstanding coaching to team of 12 employees, which boosted morale within department.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Devised creative solutions to critical customer and user needs.
Caregiver, Special Needs
Arbor House Assisted Living Memory Care
11.2019 - 11.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
Warehouse Assistant
DOMTAR Distribution
01.2017 - 01.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Alarm Dispatcher
Therrell Alarm Protection
10.2016 - 06.2017
- Closely monitored dispatch board to triage and prioritize over 30 daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Documented changes in computer tracking system.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
- Directed dispatching, routing, and tracking of over 20 fleet vehicles.
- Kept detailed track of available field personnel and in-progress and completed calls.
- Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Reported any incidents immediately to local law enforcement.
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Maintained televising equipment in good operating condition.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
Customer Service Specialist
Kohl's Headquarters
08.2015 - 02.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Developed customer service improvement initiatives to decrease customer wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Youth Development Professional
Greenville ISD
10.2012 - 12.2015
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Helped set appropriate goals and plans to achieve targets.
- Took part in sports, games,
- Supervised youth and maintained security for each child under care.
- Worked directly with at-risk or to improve life skills.
- Monitored youth behavior and offered guidance.
- Supervised individuals in small group atmosphere to cultivate independence, and structure.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Established and maintained relationships with youth, families and community partners.
- Maintained accurate documentation of youth progress in line with reporting requirements.
- Implemented variety of fun and recreational activities for residents.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Facilitated workshops and classes on anger management, and life skills.
- Created and implemented individualized plans for individual youth.
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
Paraprofessional Teacher
Greenville ISD
09.2012 - 12.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supervised students on field trips for safety and proper behavior in public settings.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Administered tests and assessments to evaluate student progress and performance.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Enforced rules and instructions to maintain discipline.
- Laminated teaching materials to increase durability under repeated use.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Developed and implemented strategies to improve student engagement.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Developed and delivered presentations on course topics.
- Collaborated with instructors to develop engaging lesson plans.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Helped teachers manage bus loading and unloading.
- Conducted weekly review sessions to help students prepare for exams.
- Monitored students in computer lab to enforce proper use of resources.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Prepared reports and maintained administrative records.
- Graded and provided feedback on assignments.
- Cleaned, organized and restocked classrooms for upcoming classes.
Paraprofessional
McKinney ISD
01.2015 - 08.2015
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Supervised students on field trips for safety and proper behavior in public settings.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
Education
Bachelor of Arts - Mass Communications
Texas A&M University - Commerce
Commerce, TX12.2011
Skills
- Customer Service
- Data Entry
- Management
- Instructional Strategies
- Enrichment Activities
- Tactful Communication
- Safety Understanding
- Valid Driver's License
- Personalized Support
- Community Partnerships
- Office Meetings
- Classroom Integration
- Academic Assistance
- Crisis Management
- Community Involvement
- Behavior Management
- Verbal and Written Communication
- Issue and Problem Resolution
- Biblical Stewardship
- Client Needs Assessment
- Mediation
- Program Coordination
- Clerical Support
Timeline
Program Manager
Mission Waco Mission World /MEYER'S CENTER
03.2020 - 12.2021
Caregiver, Special Needs
Arbor House Assisted Living Memory Care
11.2019 - 11.2021
Hospitality Assistant
MISSION WACO MISSION WORLD
10.2018 - Current
Warehouse Assistant
DOMTAR Distribution
01.2017 - 01.2019
Alarm Dispatcher
Therrell Alarm Protection
10.2016 - 06.2017
Customer Service Specialist
Kohl's Headquarters
08.2015 - 02.2016
Paraprofessional
McKinney ISD
01.2015 - 08.2015
Youth Development Professional
Greenville ISD
10.2012 - 12.2015
Paraprofessional Teacher
Greenville ISD
09.2012 - 12.2015
Bachelor of Arts - Mass Communications
Texas A&M University - Commerce
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