Joycelyn Mullins
Duluth,GA
Summary
Finance and administration professional with over 10 years of experience in financial analysis, process optimization, and operational support, specializing in revenue management, compliance, training, and cross-functional collaboration. Proven results working in cross-functional teams to improve financial workflows, enhance data-driven decision-making, and streamline administrative processes in mission-driven organizations.
Finance professional with strong background in accounts receivable management, process improvement, and financial reporting. Known for exceptional analytical skills and ability to implement effective collection strategies. Focused on fostering team collaboration and achieving accurate, timely financial results. Reliable and adaptable to changing business needs with strong problem-solving and communication skills.
Overview
17
17
years of professional experience
Work History
Senior Accounts Receivable Analyst
Sage Software
10.2022 - Current
- Analyzed financial data to support decision-making and ensure compliance with regulations, aligning financial strategies with broader organizational goals
- Developed and maintained detailed reports tracking revenue, outstanding payments, and financial trends to optimize budgeting and forecasting
- Trained and mentored new hires on financial processes, enhancing team efficiency and ensuring compliance with company policies
- Spearheaded process improvements, collaborating with leadership to enhance efficiency in billing, collections, and customer account management
- Led monthly financial meetings, providing insights and recommendations on revenue management and operational efficiencies
- Managed uncashed refunds and escheatment processes, ensuring accurate allocation of funds and compliance with regulatory requirements
- Reduced days sales outstanding through timely follow-ups on overdue invoices.
- Enhanced reporting accuracy by maintaining up-to-date customer records and reconciling accounts.
Credit and Collections Analyst
Sage Software
01.2019 - 10.2022
- Conducted financial analysis and risk assessments to evaluate client payment behavior, ensuring sustainable cash flow management
- Negotiated and structured customized payment plans for outstanding debts, strengthening financial recovery strategies
- Maintained and analyzed client portfolios, identifying trends and implementing strategies to minimize bad debt risk
- Assisted customers in resolving account discrepancies through clear communication and problem-solving strategies
- Processed high-volume financial transactions, ensuring accuracy in credit card payments, invoices, and account reconciliations
- Optimized cash flow management by closely monitoring receivables aging reports and taking prompt action where needed.
- Improved credit analysis accuracy by streamlining data collection and report generation processes.
Computer Lab Manager/Paraprofessional
Rockdale County Schools
08.2008 - 12.2018
- Managed a technology-driven learning environment, ensuring students and staff had access to instructional technology and resources
- Developed and implemented training sessions on software applications, enhancing digital literacy for students and faculty
- Collaborated with educators to integrate technology into lesson plans, improving instructional effectiveness
- Provided technical support and troubleshooting assistance, ensuring smooth operations in a high-traffic educational setting
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Set and oversaw quality assurance guidelines for laboratory work.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
Education
Business Administration -
GRAND CANYON UNIVERSITY
Virtual06.2021
Skills
- Microsoft Office Suite 365
- Word
- PowerPoint Presentation
- Excel
- Sheets
- QuickBooks
- GSuite
- HRIS & ATS Knowledge
- Bank reconciliation
- Payment reconciliation
- Invoice processing
- Accounting software proficiency
Awards
- Brenes Award, 02/21
- Customer First-Working with Customer Support and Training, 03/21
- Do the Right Thing-Working with PCI Compliance, 03/21
- Customers First, 05/21
- Together We Succeed, 02/22
- Innovate to Win-Unallocated Funds Success, 03/22
- Together We Succeed, 08/22
- Human-Posting Payments for Business Partners Month End, 08/22
Education And Trainings
Business Administration, Grand Canyon University, Virtual
Timeline
Senior Accounts Receivable Analyst
Sage Software
10.2022 - Current
Credit and Collections Analyst
Sage Software
01.2019 - 10.2022
Computer Lab Manager/Paraprofessional
Rockdale County Schools
08.2008 - 12.2018
Business Administration -
GRAND CANYON UNIVERSITY
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