Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joycelyn Myers

Oklahoma City

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Gerber Collision
09.2022 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Kept track of maintenance schedules and ensured timely repairs of equipment minimizing downtime in the shop.
  • Provided administrative support during audits by compiling necessary documents in an organized manner for easy reference.
  • Developed strong relationships with vendors, negotiating favorable terms to reduce overall operating costs.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.

Florist

Mustang Flowers
02.2018 - 10.2018
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.

Team Leader Intern

Hobby Lobby Warehouse
07.2014 - 10.2017
  • Resolved conflicts among team members, fostering a positive work environment conducive to productivity and growth.
  • Mentored junior team members, providing guidance and support for their professional development.
  • Promoted a culture of continuous learning within the team by encouraging open discussions about challenges encountered during tasks.
  • Boosted team productivity by implementing efficient workflow processes and time management strategies.
  • Enhanced communication between team members through regular meetings and progress updates.
  • Established clear performance goals for the team, monitoring progress and providing feedback for continuous improvement.
  • Ensured compliance with company policies and industry regulations by enforcing best practices within the team.

Server

On The Border
07.2012 - 07.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

GED -

Newcastle High School
Newcastle, OK

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Payment processing
  • Professional telephone demeanor
  • Appointment scheduling
  • Data collection
  • Staff training
  • Store maintenance
  • Account updating

Timeline

Customer Service Representative

Gerber Collision
09.2022 - 03.2024

Florist

Mustang Flowers
02.2018 - 10.2018

Team Leader Intern

Hobby Lobby Warehouse
07.2014 - 10.2017

Server

On The Border
07.2012 - 07.2014

GED -

Newcastle High School

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