Joycelyn Piedra Flores
Sun Valley,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Picker/packer, operator, material handler
American paper bag
Reno, Nevada
08.2025 - 08.2026
- Operated machinery to produce Amazon paper bags efficiently
- Inspected finished goods for quality assurance before distributions
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Maintained cleanliness and safety standards in the packing area.
- Restocked materials to ensure smooth inventory management.
- Resolved machine issues to maintain production flow of quality bags.
- Performed updates on roll, label, and seal strips to maintain quality standards
- Stacked paper bags on pallets
- wrapped up and staged the pallets ready for delivery
Walmart Online Personal Shopper
Walmart
Reno, Nevada
12.2024 - 08.2025
- Delivered quick, accurate service to ensure customer satisfaction under tight deadlines.
- Bagged groceries to maintain product quality, separated fragile items, and ensured frozen and perishable foods remained at optimal temperatures.
- Utilized Walmart's online platform to efficiently fulfill customer orders.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Customer Service Representative
Uhaul Moving And Storage
Sparks, NV
07.2024 - 12.2024
- Demonstrated a high-energy attitude to engage customers effectively.
- Customer Service
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Executed problem resolution strategies that increased customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services
- Gathered customer feedback through surveys to identify areas for service improvement.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Assisted customers with equipment rentals and storage solutions.
- Resolved complex problems by collaborating with other departments to deliver effective solutions.
- Conducted store maintenance to ensure cleanliness and organization.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports
- Retail sales customer service
- Positive and professional
- Responded to customer inquiries via phone and in-person interactions.
Housekeeper
Magic Maid Cleaning Service
Sun Valley, Nevada
07.2023 - 07.2024
- Maintained cleanliness of floors by sweeping, mopping, vacuuming carpets and rugs, dusting furniture, and wiping down surfaces to ensure a welcoming environment.
- Replaced bed linens and towels to ensure cleanliness and comfort for guests., Organized and arranged items in guest rooms to create a neat appearance.
- Collected and disposed of trash from all property receptacles to maintain cleanliness. from all receptacles throughout the property to maintain cleanliness. throughout the property
- Cleaned and polished doors, frames, and glass surfaces to eliminate smudges. and smudges from doors, frames, and glass
- Vacuumed floors and dusted furniture to maintain a professional appearance.
- Responded to requests from guests regarding housekeeping needs
- Reported any maintenance issues or damage to supervisors
- Observed proper use of chemicals when cleaning various surfaces
Skills
- Forklift Operation
- Warehouse Safety
- Quality assurance
- Order fulfillment
- Attention to detail
- Safety compliance
- Problem resolution
- Technical support
- Data Entry
- Document management
- Appointment Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Account Updating
- Customer support
- Retail sales
Timeline
Picker/packer, operator, material handler
American paper bag
08.2025 - 08.2026
Walmart Online Personal Shopper
Walmart
12.2024 - 08.2025
Customer Service Representative
Uhaul Moving And Storage
07.2024 - 12.2024
Housekeeper
Magic Maid Cleaning Service
07.2023 - 07.2024