Senior Operations Administrator with over 6 years of experience. Advanced objective, analytical and evaluative critical thinking skills. Proven to determine and interpret internal needs while offering effective solutions. Well-versed in all aspects of organizational operational management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Joycelyn Regmi
Dallas,TX
Summary
Overview
16
years of professional experience
Work History
FedEx Ground
Sr. Operations Administrator
06.2017 - Current
Job overview
- Delivered ongoing leadership to staff and faculty conducting professional consultations.
- Implemented daily procedures to improve workflows in various areas of the office.
- Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
- Established as a liaison between Package Handlers an Management.
- Answered numerous telephone calls, emails and in-person inquiries to respond to client requests and questions.
- Coordinated and conducted monthly safety meetings for staff and Package Handlers.
- Facilitated compliance reports to maintain updated contact information for Package Handlers.
- Planned and organized employee appreciation and holiday events to encourage and promote employee morale.
- Evaluated, monitored and modified outdated policies, plans and procedures to improve operational effectiveness.
Carl's Jr
Assistant Manager
05.2014 - 06.2017
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Dollar General
Lead Sales Associate
02.2012 - 04.2014
Job overview
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Open/Closed Store and handled daily deposits.
USPS
Casual Clerk
04.2007 - 03.2009
Job overview
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Everest College Dallas, TX
Associate of Applied Science from Medical Assisting
University Overview
Skills
- Records Organization and Management
- Administrative Support
- Electronic Filing System
- Program Operations
- Warehouse Operations
- Daily Reporting
- Central Control
- Administrative Office Operations
- Community Safety Initiatives
Availability
See my work availability
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Quote
Facts do not exist, only interpretations.
Timeline
Sr. Operations Administrator
FedEx Ground
06.2017 - Current
Assistant Manager
Carl's Jr
05.2014 - 06.2017
Lead Sales Associate
Dollar General
02.2012 - 04.2014
Casual Clerk
USPS
04.2007 - 03.2009
Everest College
Associate of Applied Science from Medical Assisting
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