Joycelyn Smith
Birmingham,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Veterans Health Administration
Birmingham, Alabama
01.2024 - Current
- Scheduled appointments in Gastrointestinal Lab, efficiently resolving daily encounters.
- Prepared GI pamphlets for mailings to Veterans regarding upcoming procedures.
- Assisted patients with appointment scheduling and medical record management.
- Coordinated communications between healthcare providers and veterans to ensure optimal care.
- Maintained accurate patient information in electronic health record systems.
- Facilitated completion of insurance and eligibility forms for services.
- Handled patient inquiries, resolving issues with professionalism and compassion.
- Verified patient demographic and insurance information for electronic medical system entry.
- Ordered office supplies as necessary to ensure adequate stock levels for daily operations.
- Full time 40 hours a week/G4
Admissions Coordinator
University of Alabama Birmingham
Birmingham, Alabama
10.2023 - 01.2024
- Provided comprehensive intake and administrative services for hospital admissions and outpatient care.
- Obtained patient demographics, insurance details, and medical history efficiently.
- Assessed financial status to identify appropriate payment sources.
- Collected required deposits and deductibles from patients upon admission.
- Interfaced with insurers and healthcare team members to facilitate patient care.
- Assisted applicants with inquiries about admission procedures and necessary documentation.
- Maintained accurate records within admissions database system to ensure data integrity.
- Full time 40 hours a week
Driver
Careavan
Hoover, Alabama
05.2023 - 09.2023
- Provided safe, courteous transportation for patients, ensuring timely arrivals at appointments.
- Assisted clients with boarding and disembarking, prioritizing comfort and safety.
- Monitored road conditions to adjust travel routes based on weather or traffic delays.
- Navigated efficiently using GPS to optimize travel routes and minimize delays.
- Adhered to traffic laws and defensive driving techniques, enhancing overall roadway safety.
- Inspected vehicles regularly for mechanical and safety issues, maintaining operational readiness.
- Communicated effectively with clients to confirm appointments and address any concerns.
- Collaborated with team members to coordinate schedules and logistics for seamless service.
- Full time 40 hours a week
Client Success Representative
Beyond Finance
Houston, Texas
10.2022 - 11.2022
- Client Success Representatives (CSR) serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s voice to the client and provide the connection between our Sales and Operations teams. The CSRs possess a “second-to-none” work ethic and an upbeat, positive, and passionate attitude about customer service. By responding promptly to client requests and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, a Client Success Department is critical to the success of helping maintain Beyond’s exemplary customer brand.
- Full time 40 hours a week
Production Associate
Flex-N-Gate
McCalla, Alabama
07.2014 - 10.2022
- Operated welding and assembly equipment, including robotic weld cells and automated assembly machinery.
- Completed job instructions accurately and ensured compliance with quality, environmental, health, and safety standards.
- Performed general operations in the Press area using manual hand transfer presses.
- Maintained accurate records for quality inspections, production activities, and downtime statistics.
- Conducted quality inspections on finished products to identify defects before shipment.
- Trained new employees on machinery operation, safety protocols, and quality control procedures.
- Maintained a clean and organized work environment to ensure safety and efficiency.
- Collaborated with team members to achieve production targets and deadlines.
- Full time 40 hours a week
Sales Floor Associate
JC Penney
Trussville, Alabama
11.2017 - 02.2021
- Organized storefront by restocking shelves and creating appealing merchandise displays.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Maximized product visibility and accessibility through strategic arrangement of items.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated customers on in-store promotions and special offers to enhance sales.
- Maintained cleanliness of sales floor while assisting with stocking and organization tasks.
- Greeted customers upon arrival, offering assistance in locating desired products.
- Operated cash register efficiently to process purchases with accuracy and speed.
- Fostered strong relationships with peers and management to support team objectives.
Administrative Assistant
Realty Consultants
Birmingham, Alabama
09.2009 - 07.2014
- Managed daily operations, including answering phones and taking messages efficiently.
- Coordinated office communications and correspondence for Realty Consultants.
- Scheduled appointments and organized meetings for team members.
- Maintained organized filing systems for client documents, ensuring accuracy and confidentiality.
- Processed inquiries, directing them to appropriate staff members promptly.
- Monitored office supplies inventory and ordered replacements as needed.
- Provided information through effective phone and email correspondence.
- Composed various written materials, including letters, memos, reports, and presentations.
Mainframe Team Lead
Electronic Data Systems/ HP
Hoover, Alabama
08.1998 - 11.2008
- Trained employees while managing daily distribution operations and addressing customer issues.
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Full time 40 hours a week
Education
Bachelor of Science - Business Administration
Miles College
Fairfield, AL05.1994
Skills
- Communication skills
- Problem solving
- Leadership
- Microsoft Office proficiency
- Team collaboration
- Attention to detail
- Medical records confidentiality
- Appointment scheduling, canceling, and rescheduling patients
- ORC Board
- Setting up companion drivers
- Setting up beneficiary travel and lodging
- Entering no-show information
- Sending Teams messages to set up community care
Certification
IAPDA Certified Debt Specialist
References
References available upon request.
Timeline
Medical Support Assistant
Veterans Health Administration
01.2024 - Current
Admissions Coordinator
University of Alabama Birmingham
10.2023 - 01.2024
Driver
Careavan
05.2023 - 09.2023
Client Success Representative
Beyond Finance
10.2022 - 11.2022
Sales Floor Associate
JC Penney
11.2017 - 02.2021
Production Associate
Flex-N-Gate
07.2014 - 10.2022
Administrative Assistant
Realty Consultants
09.2009 - 07.2014
Mainframe Team Lead
Electronic Data Systems/ HP
08.1998 - 11.2008
Bachelor of Science - Business Administration
Miles College
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