Joycelyn Soto
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Farmers Insurance
08.2022 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Cold called for new business opportunities.
- Handled over 20 incoming inquiries a day.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained high standards of customer service by building relationships with clients.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Store Manager
Papaya Clothing
08.2019 - 08.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Papaya Clothing
08.2016 - 11.2016
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Answered questions about store policies and addressed customer concerns.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Supported senior management in implementing and upholding store policies and procedures.
- Partnered with store and district management to capitalize on new retail business opportunities.
Education
No Degree - Bio Medicine
The University of Texas At El Paso
El Paso, TXSkills
- Staff Hiring
- Team Supervision
- Office Management
- Customer Service
- Customer Relations
Certification
- Licensed in Property and Casualty - September 2022
- Licensed in Life and Health - September 2022
- AHIP certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Farmers Insurance
08.2022 - Current
Store Manager
Papaya Clothing
08.2019 - 08.2022
Assistant Store Manager
Papaya Clothing
08.2016 - 11.2016
No Degree - Bio Medicine
The University of Texas At El Paso
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