Joyce Lynn C. Smith
7631 Bismarck Lake,Converse
Summary
Versatile and experienced lead management analyst with advanced knowledge of civilian human resource and operational areas. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Lead Management Analyst (GS-0343-12)
Defense Health Agency (Civ-HR/Manpower Branch)
06.2021 - Current
- Serve as the Lead Management Analyst for Civ-HR Onboarding under BAMC Resource Management Division.
- Manage and maintain full visibility over all Requests for Personnel Actions (RPAs) from cradle-to-grave.
- Responsibility includes to plan, organize, and extract data from multiple human resources (HR) data management systems such as DCPDS, USAStaffing, EMPReS, DMHRSi or other military source HR systems.
- Assist with overseeing BAMC's new civilian employee
- Conduct detailed to evaluate mission requirements and support adjustments to organizational resources.
- Prepare, review, and maintain personnel and manpower management documents to reflect organizational goals and compliance requirements.
- Collaborate with leadership and stakeholders to address issues.
- Ability to communicate effectively with peers and serve as an advisor and liaison to superiors on the status of projects, issues that evolve, solution recommendations, and existing concerns.
- Work on Advanced in Hire (AIH), Recruiting, Retention, Relocation incentive actions, research ability to maintain audit trails for Civ HR, Manpower, PDPP, DMHRSi and DPMAP.
- Process pre-employment condition of employment (COE), research, analysis, and reporting of special projects to support organizational mission in reference to BAMC CIV-HR matters.
- Execute innovative personnel programs and solutions to recruit and retain quality civilian personnel to support commitment to the MTF.
- Research special pay-setting policies and pay issues to resolve issues with civilian pay.
- Coordinate with Civilian Human Resources Agency (CHRA) to utilize an expert level of knowledge and skill in carrying out staffing operational assignments.
- Provide advisory services to managers, supervisors, and employees on a wide range of civilian onboarding, CHRA with in processing civilian employee EOD.
- Perform in all aspects of the Physician and Dental Pay Plan (PDPP) program or any other compensation program.
- Prepare briefings and materials to ensure that supervisors and employees are fully and currently informed.
- Advise and assist managers with preparation or change of the PDPP pay setting worksheet (PSW) or other compensation worksheets.
- Forward recommendation to the Activity Compensation Panel (ACP) for review.
- Facilitated organizational change by providing insights into process improvements.
Contract Officer Representative (GS-0301-11)
Defense Health Agency (Contracting Branch)
11.2020 - 06.2021
- Serve as the Contracting Officer's Representative (COR), effectively providing oversight and coordinating all present and future aspects of BAMC complex Direct Health Care Provider Program (DHCPP) and General Service Contracts (GSC).
- Facilitated communication between departments, enhancing teamwork.
- Managed schedules for efficient resource allocation.
- Improved compliance by adhering to established protocols.
- Maintained accurate records for regulatory compliance. Managed budget allocations for optimal resource distribution.
- Facilitated problem-solving sessions to address challenges.
- Ensure the provision of contract health care services within the MTF for purposes of optimizing utilization of health care resources in the MTF.
- POC between the organizations Representatives utilizing contract services and the Contracting Officer (KO) responsible for the contracts.
- Administer DHCPP contracts using the Virtual Contracting Enterprise (VCE) System, Contract Manpower Reporting (CMR) System, the Contract Acquisition Review Board, Clinical Support Agreements (CSA), and other contracting mechanisms as needed. The COR supports multiple assigned departments and is assigned multiple and/or group contracts.
- Prepare contract support documentation to augment/maintain medical and support service levels utilizing General Fund Enterprise Business System (GFEBS).
- Coordinate the final release of the document. Compile and analyze data, total contract cost to include salaries, benefits, inflation factors and administrative costs for inclusion in the Independent Government Cost Estimate used for contract negotiations.
- Develop and submit required documentation to obtain funding utilizing GFEBS.
- Acts within the limitations imposed by the government appointment letters and is responsible for all facets of the DHCPP contract administration.
Management and Program Analyst (GS-0343-09)
Defense Health Agency (MEPRS Branch)
04.2019 - 11.2020
- Enhanced operational efficiency by analyzing DMHRSi workflows and identifying areas for improvement.
- Conduct data analysis for optimizing project outcomes and ensuring alignment with organizational goals.
- Improved decision-making with detailed reports on program performance and trends.
- Developed system documentation to streamline program implementation and reduce onboarding time for team members.
- Coordinates notification of changes in procedures, tasks, codes, to all DMHRSi users.
- Initiate request for various timekeeper levels of access for BAMC employees. Performs DMHRSi LCA monthly processing, generating reports and scheduling processes to run. Reviews, interprets and maintains current regulations, directives, manuals, bulletins, relating to the DoD MEPR System to ensure compliance.
- Maintain an audit trail of changes made to data in case of audit by higher headquarters. Assists the MEPRS analysts in conducting on site inpatient ward, ambulatory clinic, and ancillary and support service audits to validate reported workload and/or man hours.
DMHRSi/Manpower Analyst (Contract)
Axiom Corporation / USAISR, Personnel Division
01.2017 - 04.2019
- Serve as the POC for requirements and procedures of the DMHRSi LCA.
- Increased accuracy, reviewing and validating data for consistency.
- Review validation reports for errors and inaccurate data. Work with work centers Point of Contact (POCs) to clear validations discrepancies and errors.
- Responsible for ensuring data quality, analyzing reports, correlating data and providing recommendation to the command and leadership to facilitate data-based decision making.
- Provide medical administrative support to the Brooke Army Medical Center (BAMC), regarding the development, implementation and management of complex health care programs involving civilian health care contractors and institutions.
- Research, develop and implement health care programs, and ensure that they meet all appropriate legal, financial, and policy requirements. Administer the contracts using other contracting mechanisms as needed.
- Coordinate with personnel at all levels throughout USAISR-BURN and BAMC MEPRS on the correct use of the system and proper reporting man-hours Assist in conducting on site audits to validate reported workload and /or man hours. Facilitate employee's user training, based on specific guidance received from USAISR Personnel Div.
- Retrieve data from various information sources, both manual and electronic, for use in answering questions, responding to correspondence, or preparing reports or briefings.
- Conduct research makes telephonic inquires and contacts elements within the organization to obtain source data supporting data entry into DMHRSi. aid the Personnel Acton Center as it relates to in-and out processing, updating of TDA and take corrective action while maintaining the appropriate security measure to safeguard individual personal information.
Sr. Customer Service Representative
Lockheed Martin/ Goodwill S.A
09.2015 - 01.2017
- Serve as the POC to the Directorate of Air Force Personnel Services. Respond to worldwide inquiries regarding personnel actions or program & leverages technology to execute and integrate personnel operations supporting current civilian employees, local Civilian Personnel Section & personnel activities.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Provide benefit program areas include, but are not limited to, the Civil Service Retirement Program (CSRS), the Federal Employees Retirement System (FERS), Worker's compensation Program health and life benefits, Thrift Savings Program, Long Term Care Program, and Flexible Spending Account Programs (FSAFEDS).
- Redirect inquiries to the OPRs within the AFPC when info is unavailable to answer or resolve inquiries.
- Apply principles and practices related to recruitment and placement sufficient to advice on and/or resolve moderately complex, non-confrontational, well-precedent factual, procedural, and/or recurring issues for which there are one more readily apparent solution practical understanding of human resource management functions, theories, techniques, and basic relationships of various HR disciplines and the fundamental HR methods.
- Provide a wide range of information concerning all aspects of employee benefits to include Federal Employee Health Benefits, Federal Employees Group Life Insurance, and Thrifts Savings Plan to employees concerning eligibility, enrollment, and basic features, coverage, time limits for filling.
- Research various sources to determine eligibility for benefits, effective dates, windows of opportunity and other program factors. Compiles information, prepares correspondence, forms, reports and other documents related to federal benefits and entitlement programs.
- Research documents from Official Personnel Folder (OPF) and service computation dates (SCD) request. Knowledge of basic military organizational structure, protocol, and similar matters brief.
Senior Technical Support Analyst
Lockheed Martin/ Hewlett Packard Inc
09.2009 - 09.2015
- Serve and resolve technical problems that originate by telephone in a call center/help desk environment. Use expertise in customer service and technical knowledge gained from prior exempt level programming experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
- Contribute to the completion of organizational projects and goals by performing tasks requiring discretion and general knowledge and ability.
- Develop solutions to a variety of problems of moderate scope and complexity in support of the Defense Medical Human Resources System Internet (DMHRSi).
- Train the military personnel and civilian and contract employees on the system and functional capabilities of the DMHRSi application.
- Perform DMHRSi system administrator functions to include unlocking user accounts and troubleshooting system problems. Assist customers in creating templates and/or timecards, troubleshoot timecard/system errors, and account access/HR record issues.
- Primarily serves as point of contact (SME) for information and analysis for resolving system, operational, functional, and user issues for the Centralized Credentials Quality Assurance System (CCQAS), MHS Learn, and Tricare On-Line (TOL).
- Provide technical support and analyses for the Composite Health Care System (CHCS) Ancillary Services related functionalities to include MSA, PAS. Provide CHCS File man/Ad Hoc new development, install assist, and basic troubleshooting. Provide detailed information regarding system issues.
Education
Fundamental Course
AMSC
10-2018
Associate of Science - Business Administration
Northwest Business School
Portland, OR01-1991
High School Diploma -
Ocean View High School
Guam05-1986
Skills
- Business administration
- Stakeholder relations
- Data analytics
- Professionalism
- Interpersonal communication
- Employee training
- Team building
- Adaptability and flexibility
- Multitasking Abilities
- Teamwork and collaboration
- Data analysis
- Defense Acquisition University, COR Certification
- MEPRS Application and Data Improvement Workshop Certification (Advance Business Object Technique, Business Object Overview, Useful EAS IV Repository Metric and Application
- MEPRS Sources, Application, Data Quality Implications) Pathfinder Award of Excellence, Team and Achievement Award, Financial Management Certificate,
- Advanced Management and Leadership Course, Central Credentials Quality Assurance System
Eligibility:
- DOD Secret Clearance current.
- Military Spouses, Executive Order (E.O.) 13473 / Army Civilian Employee
Timeline
Lead Management Analyst (GS-0343-12)
Defense Health Agency (Civ-HR/Manpower Branch)
06.2021 - Current
Contract Officer Representative (GS-0301-11)
Defense Health Agency (Contracting Branch)
11.2020 - 06.2021
Management and Program Analyst (GS-0343-09)
Defense Health Agency (MEPRS Branch)
04.2019 - 11.2020
DMHRSi/Manpower Analyst (Contract)
Axiom Corporation / USAISR, Personnel Division
01.2017 - 04.2019
Sr. Customer Service Representative
Lockheed Martin/ Goodwill S.A
09.2015 - 01.2017
Senior Technical Support Analyst
Lockheed Martin/ Hewlett Packard Inc
09.2009 - 09.2015
Fundamental Course
AMSC
Associate of Science - Business Administration
Northwest Business School
High School Diploma -
Ocean View High School
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