Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JOYCELYNN TOLIVER

Andrews,TX

Summary

I'm a bright person, who has a passion for making others smile with the ability to provide great care and customer service. Serving others is both a blessing and an art form.

Overview

13
13
years of professional experience
1
1
Certification

Work History

18 Month Old Teacher

First Baptist MDO Program
09.2018 - 05.2020
  • Created stimulating and nurturing environment to enable children to feel safe
  • Developed relationships with the children to foster trust and respect
  • Administered discipline and guidance in accordance with parental guidelines
  • Monitored children's behavior to notify parents of health or wellbeing irregularities
  • Taught basic life skills such as manners, respect, and responsibility
  • Performed housekeeping tasks to facilitate child care
  • Fostered proper nutrition by preparing healthy meals or bottle-feeding infants
  • Taught and promoted age-appropriate activities to encourage intellectual development of children
  • Regulated children's rest periods and nap schedules
  • Transported children to school, social outings, and medical appointments
  • Helped prepared and serve nutritionally balanced meals and snacks for children
  • Incorporated music and art activities to encourage creativity and expression
  • Identified signs of emotional and developmental problems in children to report concerns to parents
  • Kept records of play, meal schedules, and bill payment
  • Performed housekeeping and cleaning duties related to children's care
  • Instructed and assisted children in handwashing and eating to develop health and personal habit.

Lead Teacher, Two-Year-Olds Classroom

Kid's World Learning Center
06.2016 - 03.2018
  • Created stimulating and nurturing environment to enable children to feel safe
  • Developed relationships with the children to foster trust and respect
  • Administered discipline and guidance in accordance with parental guidelines
  • Monitored children's behavior to notify parents of health or wellbeing irregularities
  • Taught basic life skills such as manners, respect, and responsibility
  • Performed housekeeping tasks to facilitate child care
  • Fostered proper nutrition by preparing healthy meals or bottle-feeding infants
  • Taught and promoted age-appropriate activities to encourage intellectual development of children
  • Regulated children's rest periods and nap schedules
  • Transported children to school, social outings, and medical appointments
  • Helped prepared and serve nutritionally balanced meals and snacks for children
  • Incorporated music and art activities to encourage creativity and expression
  • Identified signs of emotional and developmental problems in children to report concerns to parents
  • Kept records of play, meal schedules, and bill payment
  • Performed housekeeping and cleaning duties related to children's care
  • Instructed and assisted children in handwashing and eating to develop health and personal habit.

2 Year Old Daycare Teacher

Kiddie Kollege
01.2023 - Current
  • Maintained awareness and supervision of children's needs to maximize physical health and safety
  • Created organized classroom that encouraged children to create, explore, and make decisions with confidence
  • Helped children explore world, improve motor skills, and grow vocabulary
  • Utilized positive reinforcement techniques to promote good behavior
  • Facilitated group activities and hands-on experiences to encourage engagement
  • Assisted in the management of the classroom environment to ensure safety and positive behavior
  • Taught developmentally appropriate skills to promote academic, social, and emotional growth
  • Assimilated arrived children to school environment by greeting them, helping them remove outerwear and selecting activities of interest to them
  • Served meals and snacks in accordance with nutritional guidelines
  • Modeled behavioral and social skills to help students learn, respect, and enforce proper boundaries
  • Prepared materials and classrooms for class activities
  • Taught proper eating habits and personal hygiene
  • Attended to children's basic needs by feeding them, dressing them, and changing diapers.

Nanny

Self Employed Childcare Provider
02.2020 - 01.2023
  • Tended to general needs of children while supervising and enforcing safety in day-to-day activities
  • Created safe environment for children by removing hazards and enforcing appropriate boundaries
  • Engaged children in age-appropriate exercises, encouraging intellectual and motor skills development
  • Worked with children to tidy up play area and bedrooms, encouraging neat and clean environment
  • Took children for walks or played in park, maximizing time spent outdoors.

Pre-K Teacher

Kid's Only Learning Center
11.2014 - 04.2016
  • Engaged parents or guardians by connecting via phone or e-mail
  • Helped children learn about language and literacy, science, and life skills
  • Followed licensing guidelines and company standards to optimize daily care of children
  • Managed student behavioral issues to optimize classroom learning environment
  • Built a positive rapport with students to encourage them to take risks in their learning
  • Identified student needs and collaborated with staff members to assess and solve challenges
  • Reserved hours outside of teaching time for lesson planning and faculty meetings
  • Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
  • Implemented school's curriculum consistent with unique learning needs of students.

Optometrist Assistant

Walmart Vision Center
09.2013 - 09.2014
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Strengthened relationships with returning patients through personalized attention to individual needs during visits.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
  • Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
  • Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
  • Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Customer Service/ Sales Floor

Palais Royal
06.2011 - 09.2013
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Managed efficient cash register operations.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Wrapped, boxed and weighed bakery department products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
  • Worked effectively in fast-paced environments.

Education

Child Development Associates Certification In Early Childhood Education (AECE) - Early Childhood Education

Odessa College
Odessa, TX
05.2022

Skills

  • Head Start Program Knowledge
  • Customer Service
  • Reading Comprehension
  • Arts and Crafts
  • Emotionally Supportive
  • Disciplinary Enforcement
  • Classroom Observation
  • Infant Care
  • Montessori Methodologies
  • Certified in Early Childhood Education
  • Safety Monitoring
  • Child Psychology Knowledge
  • Positive Reinforcement
  • Parent Communication
  • Excellent Communication Skills
  • Positive Reinforcement Methods
  • At-Home Childcare
  • Meal Preparation
  • Classroom Discipline
  • Creating a Safe Learning Environment
  • Early Childhood Development
  • Communicating with Parents and Teachers
  • Encouraging Participation and Inclusivity
  • Promoting Social and Emotional Development
  • Storytelling
  • Housekeeping

Certification

  • Child Development Associates Certification
  • CPR: Adult, Child, Infant, & AED Training

References

References available upon request

Timeline

2 Year Old Daycare Teacher

Kiddie Kollege
01.2023 - Current

Nanny

Self Employed Childcare Provider
02.2020 - 01.2023

18 Month Old Teacher

First Baptist MDO Program
09.2018 - 05.2020

Lead Teacher, Two-Year-Olds Classroom

Kid's World Learning Center
06.2016 - 03.2018

Pre-K Teacher

Kid's Only Learning Center
11.2014 - 04.2016

Optometrist Assistant

Walmart Vision Center
09.2013 - 09.2014

Customer Service/ Sales Floor

Palais Royal
06.2011 - 09.2013

Child Development Associates Certification In Early Childhood Education (AECE) - Early Childhood Education

Odessa College

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