Joycelyn W. Barney
Nashville,TN
Summary
Professional with over 6 years providing service to the public. Possess strong interpersonal skills having dealt with clients from a diversity of cultures, economic levels and occupations. Reputation for excellence and high-quality service ensuring customer satisfaction and problem solving. Excellent multi-tasking ability. Self-motivated, detailed oriented, and well-organized with proven ability to meet deadlines and taking projects from conception to completion. Working knowledge with Microsoft Suite, Internet applications, and various office equipment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Patient Representative
HCA Healthcare Inc.
Nashville, TN
12.2022 - Current
- Verify any changes or data updates to patient records and obtain insurance information to determine eligibility for benefits for specific services rendered.
- Observe all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitor patient flow throughout day to maintain appointment times and schedules.
- Answer patient assistance calls, assess needs, and offer qualified support.
- Post payments and process refunds.
- Maintain office inventory and organize supplies for efficiency and expected needs.
- Complete Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.
Medical Case Specialist
QTC Management
Nashville, TN
07.2021 - 10.2022
- Determined appropriate examinations, tests and specialists required for each case.
- Triaged daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran’s Administration.
- Verified appropriate CPT and CLIN codes are assigned to each case.
- Performed routine data entry or document management.
- Answered phones from automated call distribution system.
- Communicated directly with claimants and providers.
- Scheduled follow-up and rescheduled appointments for examinees.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Ensured all examinees and providers receive necessary documentation.
- Confirmed consultative reports and diagnostic test results are received in timely manner.
- Resolved problems, improved operations and provided exceptional service.
- Meet or exceeded contract timeliness guidelines in both scheduling and case management systems. Standard productivity: 20 preps/10 calls per day. Increased productivity by 45 preps/30 calls per day.
Money Center/ Customer Service Associate
Walmart
Nashville, TN
05.2019 - 07.2021
- Updated and maintained long-term accounts.
- Performed various money center services to customers.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures and requirements.
- Provided primary customer support to internal and external customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Received two "Happy to Help" awards based on exceptional service, productivity, and being cross-trained to provide backup support for organizational leadership.
- Increased customer satisfaction rate by 15%.
Rides Department Lead
Six Flags Over GA
Austell, GA
03.2016 - 08.2018
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Supervised 5-10 employees and recruited some to take on next level promotions who exemplified exceptional service and followed policies and procedures at all times.
- Trained new hires and existing employees on ride policies, procedures and operations.
- Chaired weekly team meetings covering new implementations, problem-solving and other operational areas.
- Enforced rider restrictions and policies.
- Conducted pre-operational and closing inspections of rides daily.
- Maintained and completed detailed official documentation for park’s usage.
- Introduced new methods, practices and systems to reduce customer wait times in lines.
- By implementing new strategies decreased customer wait times in line by 10%.
- Kept team members updated on policies and procedure changes to maintain optimal safety standards for all employees.
Education
Bachelor of Science - Health Sciences
Tennessee State University
Nashville, TN 08.2017 - 05.2021
Skills
Document Preparation
Account Management
Customer Assistance
Effective Cross Functional Communicator
Organizational skills
Critical Thinking
Solution Oriented Professional
Skilled Collaborator
Interpersonal Skills
Timeline
Patient Representative
HCA Healthcare Inc.
12.2022 - Current
Medical Case Specialist
QTC Management
07.2021 - 10.2022
Money Center/ Customer Service Associate
Walmart
05.2019 - 07.2021
Bachelor of Science - Health Sciences
Tennessee State University
08.2017 - 05.2021
Rides Department Lead
Six Flags Over GA
03.2016 - 08.2018