Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joycelyn W. Barney

Joycelyn W. Barney

Nashville,TN

Summary

Professional with over 6 years providing service to the public. Possess strong interpersonal skills having dealt with clients from a diversity of cultures, economic levels and occupations. Reputation for excellence and high-quality service ensuring customer satisfaction and problem solving. Excellent multi-tasking ability. Self-motivated, detailed oriented, and well-organized with proven ability to meet deadlines and taking projects from conception to completion. Working knowledge with Microsoft Suite, Internet applications, and various office equipment.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Patient Representative

HCA Healthcare Inc.
Nashville, TN
12.2022 - Current


  • Verify any changes or data updates to patient records and obtain insurance information to determine eligibility for benefits for specific services rendered.
  • Observe all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Monitor patient flow throughout day to maintain appointment times and schedules.
  • Answer patient assistance calls, assess needs, and offer qualified support.
  • Post payments and process refunds.
  • Maintain office inventory and organize supplies for efficiency and expected needs.
  • Complete Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.

Medical Case Specialist

QTC Management
Nashville, TN
07.2021 - 10.2022
  • Determined appropriate examinations, tests and specialists required for each case.
  • Triaged daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran’s Administration.
  • Verified appropriate CPT and CLIN codes are assigned to each case.
  • Performed routine data entry or document management.
  • Answered phones from automated call distribution system.
  • Communicated directly with claimants and providers.
  • Scheduled follow-up and rescheduled appointments for examinees.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Ensured all examinees and providers receive necessary documentation.
  • Confirmed consultative reports and diagnostic test results are received in timely manner.
  • Resolved problems, improved operations and provided exceptional service.
  • Meet or exceeded contract timeliness guidelines in both scheduling and case management systems. Standard productivity: 20 preps/10 calls per day. Increased productivity by 45 preps/30 calls per day.

Money Center/ Customer Service Associate

Walmart
Nashville, TN
05.2019 - 07.2021
  • Updated and maintained long-term accounts.
  • Performed various money center services to customers.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Provided primary customer support to internal and external customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Received two "Happy to Help" awards based on exceptional service, productivity, and being cross-trained to provide backup support for organizational leadership.
  • Increased customer satisfaction rate by 15%.

Rides Department Lead

Six Flags Over GA
Austell, GA
03.2016 - 08.2018
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Supervised 5-10 employees and recruited some to take on next level promotions who exemplified exceptional service and followed policies and procedures at all times.
  • Trained new hires and existing employees on ride policies, procedures and operations.
  • Chaired weekly team meetings covering new implementations, problem-solving and other operational areas.
  • Enforced rider restrictions and policies.
  • Conducted pre-operational and closing inspections of rides daily.
  • Maintained and completed detailed official documentation for park’s usage.
  • Introduced new methods, practices and systems to reduce customer wait times in lines.
  • By implementing new strategies decreased customer wait times in line by 10%.
  • Kept team members updated on policies and procedure changes to maintain optimal safety standards for all employees.

Education

Bachelor of Science - Health Sciences

Tennessee State University
Nashville, TN
08.2017 - 05.2021

Skills

Document Preparation

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Timeline

Patient Representative

HCA Healthcare Inc.
12.2022 - Current

Medical Case Specialist

QTC Management
07.2021 - 10.2022

Money Center/ Customer Service Associate

Walmart
05.2019 - 07.2021

Bachelor of Science - Health Sciences

Tennessee State University
08.2017 - 05.2021

Rides Department Lead

Six Flags Over GA
03.2016 - 08.2018
Joycelyn W. Barney