JOYCE M. FRONDA
Las Vegas,NV
Summary
Experienced Office Management and Administration Professional. Prioritize projects and multitask effectively to achieve project goals. Highly dependable and works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2025
2025
years of professional experience
Work History
Workplace Advocate
Elekta
08.2019 - 07.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated special projects and managed schedules.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitate onboarding of new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrative Assistant II, Engineering
Bellagio
9 2018 - 07.2019
- Interact with multiple vendors, contractors and high level Personnel
- Manage office inventory to maintain adequate stock levels for Engineering department
- Develop and update spreadsheets and databases to track, analyze and report
- Provide logistical support for meetings and events, including conference room reservations, agenda preparation, calendar maintenance and meeting minutes
- Assist with Purchase orders and invoicing for Engineering materials and services
- Perform research to collect and record hotel repairs data and trend in HotSos
- Manage Safety Training program
- Distribution and troubleshooting of mobile devices
- Oversee employee attendance record for 200+ employees and process Payroll bi-weekly
- Maintain Petty Cash
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted coworkers and staff members with special tasks on daily basis.
Product Support Engineer
Sprinklr, Inc
10.2016 - 06.2017
- Triage support tickets submitted through Product Support help desk within SLA
- Assign technical tickets to appropriate Support teams
- Identify and escalate urgent issues, track and report trending issues
- Handle service interruptions and known issues, regularly keeping customers up to date on progress
- Work closely with Sales team to ensure the products purchased are enabled in a timely manner
- Responsible for internal housekeeping of customer information, documentation and analysis
- Take ownership of non technical customer tickets and provide resolution in a timely manner.
Postal Support Employee
USPS
11.2015 - 09.2016
- Prepare work area to ensure equipment, materials and labels are setup correctly
- Process high volume of incoming, outgoing mail/parcels using automated mail processing equipment and manual methods of sorting and distribution
- Dispatch mail in a timely manner and ensure it is loaded on to the truck at their allotted scheduled times
- Handle heavy mail/parcels weighing up to 70 lbs
- Provide excellent service to customers with Certified/Registered mail pick up, key orders, mail disputes and mail holds.
Account/Project Administrator
Control Power Concepts
02.2015 - 06.2015
- Project Tracking
- Purchase Orders/Change Orders
- Track deliverables
- Ensure timely payment to Vendors
- Invoicing and payments using Quickbooks
- Manage multiple business bank accounts and ensure deposits/debits accuracy
- Audit time cards and submit Paychex
- Audit business' Certificate of Insurance to ensure they are current
- Communicated with all stakeholders on job milestones
- Create project files and maintain filing system
- Coordinate Company functions.
Product Support Coordinator
ELEKTA, Inc
09.2005 - 09.2014
- Managed 300+ incoming customer calls per day as well as working on deadline driven Projects
- Lead and trained Triage staff
- Process high volume of work orders in a timely manner to ensure timely payment processing
- Provided Project Management support by creating new order cases to implement and schedule software installations
- Maintained filing and record keeping for Upgrades and Software Installation Procedure documentation
- Coordinate with warehouse vendor for toolbox shipment to Field Service Engineers on site
- Oversee cellular phone distribution
- FedEx Shipments
- Backup to Office Manager.
Education
General Education -
City College of San Francisco
San Francisco, CAHigh School Diploma -
Abraham Lincoln High School
San Francisco, CASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Event Coordination
- Facility Management
- Budgetary Planning
Timeline
Workplace Advocate
Elekta
08.2019 - 07.2024
Product Support Engineer
Sprinklr, Inc
10.2016 - 06.2017
Postal Support Employee
USPS
11.2015 - 09.2016
Account/Project Administrator
Control Power Concepts
02.2015 - 06.2015
Product Support Coordinator
ELEKTA, Inc
09.2005 - 09.2014
Administrative Assistant II, Engineering
Bellagio
9 2018 - 07.2019
General Education -
City College of San Francisco
High School Diploma -
Abraham Lincoln High School