Joyce M Harris
Cumberland,RI
Summary
Dynamic Office Manager with a proven track record at Steve's Landscaping & Janitorial, excelling in customer service and organizational skills. Enhanced productivity through effective task delegation and streamlined office procedures, resulting in improved communication and operational efficiency. Skilled in billing and account reconciliation, ensuring accurate financial records and fostering positive client relations.
Overview
21
21
years of professional experience
Work History
Office Manager
Steve's Lanscaping & Janitorial
10.2009 - 04.2025
- Coordinated office activities to enhance productivity and organization.
- Coordinated schedules for staff, optimizing resource allocation and time management.
- Implemented office procedures that improved communication and streamlined tasks.
- Supervised supply inventory, maintaining adequate stock levels for operational needs.
- Developed filing systems that improved document retrieval efficiency and accuracy.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed daily office operations, ensuring efficient workflow and organization.
Medical Billing Specialist
Ingenix
05.2007 - 09.2009
- Processed medical claims accurately and efficiently, ensuring compliance with industry standards.
- Reviewed patient bills and insurance policies to resolve discrepancies and optimize reimbursements.
- Utilized billing software to input data, track claims, and manage accounts receivable workflows.
- Collaborated with healthcare providers to clarify billing inquiries and enhance patient satisfaction.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Medical Biller
Nephrology Associates
10.2004 - 08.2005
- Coordinated office activities to enhance productivity and organization.
- Coordinated schedules for staff, optimizing resource allocation and time management.
- Implemented office procedures that improved communication and streamlined tasks.
- Supervised supply inventory, maintaining adequate stock levels for operational needs.
- Developed filing systems that improved document retrieval efficiency and accuracy.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed daily office operations, ensuring efficient workflow and organization.
Medical Billing Specialist
University Cardiology Associates
09.2005 - 05.2007
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Filed and updated patient information and medical records.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Liaised between patients, insurance companies, and billing office.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
High School Diploma - Business
South Kingstown High School
Wakefield, RIComputer And Information Systems
Nasson Institute
Warwick, RIMedical Executive Assistant Program
Gibbs College
Cranston09.2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Administrative support
- Clerical support
- Account reconciliation
- Credit and collections
- Report preparation
Timeline
Office Manager
Steve's Lanscaping & Janitorial
10.2009 - 04.2025
Medical Billing Specialist
Ingenix
05.2007 - 09.2009
Medical Billing Specialist
University Cardiology Associates
09.2005 - 05.2007
Medical Biller
Nephrology Associates
10.2004 - 08.2005
High School Diploma - Business
South Kingstown High School
Computer And Information Systems
Nasson Institute
Medical Executive Assistant Program
Gibbs College