Joyce (Nicole) Smith
Renton,Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Pastry, Sous Chef
Ethan Stowell Restaurants ESR
Seattle, WA
09.2022 - Current
- Collaborated with Executive Chef to develop innovative dessert menus for seasonal promotions and special events.
- Managed inventory effectively, ensuring proper stock levels of ingredients and supplies necessary for daily production for 4 departments.
- Oversaw purchasing, storage and use of kitchen supplies.
- Delegated daily work task for 20+ people.
Lead Grill Cook
Eurest, Compass Group
Renton, WA
04.2022 - 09.2022
- Short order Grill cook for high volume cafeteria at Boeing.
- Managed grill and fryers stations during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Prepared made to order eggs, omelettes, scrambles, grilled meats, seafood and burgers.
- Contributed to a positive working environment by maintaining open communication among team members, resolving conflicts as they arose.
Pastry & Pasta Line Cook
Maggiano's Little Italy
Bellevue, WA
02.2013 - 03.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained new hires on station prep and set up.
Call Center Representative III
AAA Washington
Bellevue, WA
02.2016 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Assist with one on one training and peer coaching with new hires.
- Reply to email inquiries about memberships and services.
Education
Associate of Arts - Culinary Arts
Le Condon Bleu College of Culinary Arts
Tukwila, WA04.2013
Skills
- Work under pressure
- Sanitation Standards
- Collaborative mindset
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Call center experience
- High-volume call centers
Timeline
Pastry, Sous Chef
Ethan Stowell Restaurants ESR
09.2022 - Current
Lead Grill Cook
Eurest, Compass Group
04.2022 - 09.2022
Call Center Representative III
AAA Washington
02.2016 - 07.2020
Pastry & Pasta Line Cook
Maggiano's Little Italy
02.2013 - 03.2022
Associate of Arts - Culinary Arts
Le Condon Bleu College of Culinary Arts