Joyce (Nicole) Smith
Renton,Washington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Pastry, Sous Chef
Ethan Stowell Restaurants ESR
09.2022 - Current
- Collaborated with Executive Chef to develop innovative dessert menus for seasonal promotions and special events.
- Managed inventory effectively, ensuring proper stock levels of ingredients and supplies necessary for daily production for 4 departments.
- Oversaw purchasing, storage and use of kitchen supplies.
- Delegated daily work task for 20+ people.
Lead Grill Cook
Eurest, Compass Group
04.2022 - 09.2022
- Short order Grill cook for high volume cafeteria at Boeing.
- Managed grill and fryers stations during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Prepared made to order eggs, omelettes, scrambles, grilled meats, seafood and burgers.
- Contributed to a positive working environment by maintaining open communication among team members, resolving conflicts as they arose.
Pastry & Pasta Line Cook
Maggiano's Little Italy
02.2013 - 03.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained new hires on station prep and set up.
Call Center Representative III
AAA Washington
02.2016 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Assist with one on one training and peer coaching with new hires.
- Reply to email inquiries about memberships and services.
Education
Associate of Arts - Culinary Arts
Le Condon Bleu College of Culinary Arts
Tukwila, WA04.2013
Skills
- Work under pressure
- Sanitation Standards
- Collaborative mindset
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Call center experience
- High-volume call centers
Timeline
Pastry, Sous Chef
Ethan Stowell Restaurants ESR
09.2022 - Current
Lead Grill Cook
Eurest, Compass Group
04.2022 - 09.2022
Call Center Representative III
AAA Washington
02.2016 - 07.2020
Pastry & Pasta Line Cook
Maggiano's Little Italy
02.2013 - 03.2022
Associate of Arts - Culinary Arts
Le Condon Bleu College of Culinary Arts
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