Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Owens Wilson

Houston,Texas

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. In addition to having a Health Aide experience background working with community healthcare organizations, delivering support to practitioners and patients. .

Overview

24
24
years of professional experience

Work History

Homemaker Aide

Genus Patris Hospice
08.2018 - 05.2023
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Developed and maintained positive relationships with clients and families to support comprehensive care.
  • Administered medications and monitored client reactions for contraindications.
  • Provided emotional support and companionship to clients.
  • Monitored and reported any changes in clients' physical and mental health.

Home Health Aide

Omega Health Services
05.2013 - 11.2018
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Referral Coordinator

UT Physicians
02.1999 - 08.2010
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.

Education

High School Diploma -

Master Senior High
1450 Sam Houston Parkway Houston, Texas 77043

Skills

  • Customer Service
  • Expense Management
  • Light Housekeeping
  • Data Entry
  • Answering Phones
  • Schedule Management
  • Appointment Setting
  • Filing and Data Archiving

Timeline

Homemaker Aide

Genus Patris Hospice
08.2018 - 05.2023

Home Health Aide

Omega Health Services
05.2013 - 11.2018

Referral Coordinator

UT Physicians
02.1999 - 08.2010

High School Diploma -

Master Senior High

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Joyce Owens Wilson