Summary
Work History
Education
Skills
Timeline
Generic

JOYCE Palmer

Boston,MA

Summary

Compassionate Case Manager with 15 years of experience in Human Service settings. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to Elders. Seasoned Worker specializing in situational assessments, and effective communication. Services to Elders to promote independency, quality of life and in collaboration with other agencies.

Work History

Protective Services Worker

Central Boston Elder Services
Boston, MA
  • I receive and investigate reports of Elder abuse and self-neglect
  • In a nutshell, the tasks are complete comprehensive assessments of the Elder’s needs, risks and capacity to make decisions; provide problem-focused, goal-oriented, short-term casework/counseling interventions to elders determined to be suffering from a reportable condition of abuse, neglect, financial exploitation and/or self-neglect and ensure all documentation meets EOEA and CBES guidelines
  • Respond to emergency report within 5 hours, rapport report within 24 hours, and non-emergency reports within 5 days
  • Assess elder’s capacity to consent to Protective Services
  • Contact relevant collaterals, as necessary
  • Consult with supervisor throughout investigation and on case opening
  • Continually assess and document elder’s level of risk and Capacity
  • Meet weekly, or more frequently if needed, with designated PS Supervisor to review cases, discuss case determinations, risk assessments, and changes in consumer status
  • Complete all case documentation as required by EOEA and CBES policies and procedures
  • Develop a Service Plan with PS Supervisor, and review with elder for consent, when appropriate
  • Develop and implement a service plan to which the Elder has consented
  • Enter written service plan into APS with timely revisions as required
  • Participate in relevant agency and EOEA trainings and keep informed of EOEA regulations and guidelines as necessary.

Engagement Specialist

Eliott Community Human Services
Lexington, MA
  • Eliot’s Homeless Outreach begins with Transition from Homelessness to homes which provides person-centered and trauma-informed support services to individuals with serious mental health illnesses, as well as those with co-occurring substance use disorders, who are homeless or at risk of becoming homeless
  • Outreach Clinicians and Engagement Specialists engage, assess, and collaboratively develop a recovery-oriented treatment plan that incorporates identified needs and preferences of the person served
  • Assessed housing barriers of individuals and families experiencing homelessness to determine housing and service needs, developed a housing procurement, financial, self-sufficiency, case management plans with clients' needs this includes intake to determine client's needs, goals and eligibility, assisted participants in locating and securing housing, mediation between landlords and clients to develop a workable plan to obtained and maintained housing, provided case management and advocacy services to a cultural diverse population, attended community meetings and workshops, to individuals so they become knowledgeable about resources offered
  • Ensure clients are treated with dignity and respect according to Human Rights Policy
  • Engage in client-centered/harm-reduction/Housing First framework
  • Forge and maintain positive/ productive working relationships with community members and coalitions
  • Maintain and grow relationships with collateral contacts, and community providers (i.e., mental health, primary care, etc.) Advocate to ensure that client interactions with support services and interventions are as person centered/strength based/recovery oriented as possible
  • Collaboratively develop and implement needs assessments and action plans with clients that improve their success in sustainable housing
  • Maintain client records, document progress/setbacks collateral contacts, and additional assessments
  • Provide weekly updates assessing client’s clinical, safety, and stabilization needs
  • Familiarity with the challenges related to homelessness, substance use, mental illness and trauma
  • Coordinate services and relationships with clients.

Home Care Case Manager

ETHOS Homeare
Jamaica Plain, MA
  • I worked as a Home Care Case Manager at ETHOS Home Care
  • The Home Care Case Managers works collaboratively with RN and other members of the Interdisciplinary Team and interviews elders for Home Care Services to determine eligibility in home, hospital, nursing home, or different health care settings
  • HCCM conducts face-to face and telephonic assessments of elders’ physical, social, emotional, and environmental status within required time frames to determine elders’ unmet needs, identify elders’ goals, and develop a comprehensive service plan to support these goals
  • HCCM completes all home visits and paperwork within guidelines of EOEA regulation and ETHOS policies
  • Coordinate service provision collaborate with vendors, health care providers, and other human services agencies to ensure service delivery as outlined by a comprehensive service plan, Personal Care plan, and other directives and preferences as stated by elders
  • Participate in the hospital or Skilled Nursing Facilities discharge meetings as required
  • Conduct wellness check phone calls and/or emergency home visits during emergencies to determine elders’ whereabouts
  • Identify elders in at-risk situations, including abuse, neglect, and financial exploitation
  • Report to and collaborate with appropriate crisis intervention agencies, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect, and other crises
  • Act as an Advocate for the elders
  • Assist elders with housing issues, public assistance, insurance, and financial benefits, long-term care admissions, legal matters, including identifying needs, locating resources, and completing all applications and paperwork as necessary
  • Provide access to essential services to elders in the community by translation of functional needs to ETHOS Intake staff and other community service vendors
  • Maintain up-to-date consumers’ records, including progress notes and all other required forms
  • Complete, file, and submit for review on a timely basis all home care forms, referral forms, and other documents as required by EOEA regulation and the ETHOS policies
  • Complete, review and submit reports, statistical information, and other administrative paperwork as required by the Home Care Management Team and/or current ETHOS policies
  • Participate in the Quality Assurance process of home care service delivery as directed by EOEA regulation and ETHOS policies, and home visits
  • Provide feedback on vendor service provision for annual audits
  • Keep informed of all current ETHOS and EOEA regulations, policies, and procedures.

Engagement Partner I

Bay Cove Human Services
Boston, MA
  • As a member of the multidisciplinary ACCS Integrated Team, the Engagement Partner I provides day to day support to adults challenged with mental health issues who are living in a group living environment or a supported independent environment
  • The Engagement Partner I delivers interventions to Persons that are clinically informed and are delivered in a way that is supported by evidence-based practices
  • The Engagement Partner I contributes to Bay Cove’s mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life
  • Responsible for engaging with Persons living in a GLE to provide support and preparation for community-based housing
  • Utilizes recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
  • Participate on the Engagement Team of assigned persons as directed by the ACCS Clinical Supervisor
  • Engages in supportive interventions with Persons aimed at teaching daily living skills such as community safety practices, travel-training, banking and budgeting, cooking, shopping, personal care and hygiene and care of personal space and belongings
  • As needed and/or as requested, accompanies Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle or staff car
  • Performs other household maintenance and cleaning tasks which have been designated as shift responsibilities and as assigned by the Program manager
  • Administers medications in accordance with MAP standards and trains clients in self-medication procedures
  • Follows and implements all program safety procedures to ensure overall health and safety of clients.

Education

Master of Science - Counseling

Springfield College
Springfield, MA
05-2009

Master of Science - Management Science

Lesley University
Cambridge, MA
05-2007

Master of Science - Human Services

University of Massachusetts - Boston
Boston, MA
06-2005

Skills

  • Motivational Interviewing
  • Client Advocacy
  • Case Management
  • Service planning
  • Client Interviewing
  • Organizational Skills
  • Time Management
  • Active Listening
  • Team Collaboration
  • Client documentation
  • Home visits
  • Conducting interviews

Timeline

Protective Services Worker

Central Boston Elder Services

Engagement Specialist

Eliott Community Human Services

Home Care Case Manager

ETHOS Homeare

Engagement Partner I

Bay Cove Human Services

Master of Science - Counseling

Springfield College

Master of Science - Management Science

Lesley University

Master of Science - Human Services

University of Massachusetts - Boston

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JOYCE Palmer