Hi, I’m
JOYCE RAJ TALLURI
Atlanta,GA
Price is what you pay. Value is what you get.
Warren Buffett
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members with 5+ years of experience in analyzing data, implementing strategies, and leading high-performing teams.
Overview
5
years of professional experience
Work History
Amazon Development CenterHyderabad
Team Lead
07.2022 - 08.2023
Job overview
- Coordinated with program managers and stakeholders to ensure work is completed within SLA, achieving 96% efficiency in Q2 2023
- Increased productivity and met production targets by managing a team for 12 consecutive months
- Discovered gaps in training and implemented internal process coaching programs that improved individual team members’ performance rate by 40%
- Monitored the team’s performance and modified the existing tool to document the metrics which helped for the year-end rating of the employees
- Oversaw the ticket allocation process which achieved a 98% success rate in effectively resolving tickets within a 3-day ETA for all business users in regions like the EU, CN and JP.
Amazon Development CenterHyderabad
Catalog Specialist
02.2019 - 06.2022
Job overview
- Simplified the manual upload templates by automation using SQL which saved 23% of time per week
- Worked with tech team to develop and in-house deduplication query and LME tool and Live-tested the tools that reduced the manual time by 80%
- Created Operational checklist to track down the errors and minimize escalations by monitoring SOPs for all the programs
- Supported as a cross skill specialist and SME for EU, AGS, CN teams
- Worked as a single POC from Leads management team to manage the workflow and conflicts between the Existing Seller Management team & Assisted team
- Provided business insights for business reviews on a monthly basis and identified concerns areas and provided solutions
- Trained and mentored 20+ peers and Program managers.
Mahadev Profiles Private LimitedHyderabad
Business Development Executive
07.2018 - 01.2019
Job overview
- Identified opportunities for new business development through following up on leads
- Generated new businesses by meeting potential clients to understand needs and providing relevant solutions
- Procured new clients through direct contact and collaboration with the marketing department
- Attended client meeting to better understand the requirements.
Education
Mercer University Stetson-Hatcher School of Business
Master of Science, Business Analytics
12.2024
Bharat Institute of Engineering and Technology
Bachelor of Technology, Civil Engineering
04.2014
Skills
- EXCEL
- MS Office
- SQL
- Python
- R programming
- Tableau
- Work Planning
- Analytical Thinking
- Coaching and Mentoring
- People Management
Websites
Accomplishments
- Achiever’s Award” for good performance and being a team player during tenure at Amazon.
- Best Team Award” for 3 times for consistent performance and maintaining Amazon’s standards.
- On the Spot Award” for working on Automations that reduced the manual work.
- Assisted in Implementing a new automation system that improved accuracy by 80% and reduced manual errors and rectification time.
Availability
See my work availability
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Timeline
Team Lead
Amazon Development Center
07.2022 - 08.2023
Catalog Specialist
Amazon Development Center
02.2019 - 06.2022
Business Development Executive
Mahadev Profiles Private Limited
07.2018 - 01.2019
Mercer University Stetson-Hatcher School of Business
Master of Science, Business Analytics
Bharat Institute of Engineering and Technology
Bachelor of Technology, Civil Engineering
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