Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyclyn Robinson

Moore

Summary

Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.

Overview

13
13
years of professional experience

Work History

Intake Specialist

Colbert Cooper Hill Attorneys
08.2019 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.

Data Administrator Specialist

IMCI
02.2024 - 12.2024
  • Ensured timely completion of all scheduled maintenance tasks including software updates, patches, and hardware upgrades as needed.
  • Contributed to regulatory compliance initiatives by establishing strong security protocols and diligently adhering to data protection policies.
  • Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
  • Prepared files for archiving and exchanges, tracking file movement and history.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Facilitated workshops for professional development of junior staff members.
  • Collected, arranged, and input information into database system.

Sample Administrator/Result Reporter

ARL BioPharma
11.2016 - 10.2018
  • Verified that information in the computer system was up-to-date and accurate - Report client's results in the Laboratory Inventory Management System (LIMS) -
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
  • Answered phone calls and emails from clients to address questions, complaints, and needs.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.

Master Teacher

Create and Play Learning Center
06.2015 - 10.2016


  • Increased student engagement by incorporating hands-on activities and group projects into daily lessons.
  • Promoted a positive classroom environment that encouraged critical thinking skills by implementing inquiry-based instructional approaches.
  • Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom, ensuring that all students could access the curriculum effectively.
  • Created and maintained clean, safe and organized learning environment.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Served as an advisor for extracurricular clubs or organizations related to subject area knowledge, inspiring students'' interests beyond the scope of coursework.

Data Entry Specialist

Remedy Staffing Agency
06.2012 - 10.2016
  • Entering data while utilizing strict agency procedure to maintain confidentiality
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
  • Maintained filing system for incoming and outgoing documents, helping reduce time spent searching for information..
  • Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
  • Updated and maintained customer information, documents and records.
  • Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.

Education

General -

Chandler High School
Oklahoma City, OK
05.2001

Skills

  • Intake Assessment
  • Records Management
  • Crisis Intervention
  • Client Screening
  • Intake assessment
  • Critical thinking skills
  • Data entry
  • Compassionate communication
  • Case management

Timeline

Data Administrator Specialist

IMCI
02.2024 - 12.2024

Intake Specialist

Colbert Cooper Hill Attorneys
08.2019 - Current

Sample Administrator/Result Reporter

ARL BioPharma
11.2016 - 10.2018

Master Teacher

Create and Play Learning Center
06.2015 - 10.2016

Data Entry Specialist

Remedy Staffing Agency
06.2012 - 10.2016

General -

Chandler High School

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Joyclyn Robinson