Joyé Cooks
Sacramento,CA
Summary
Focused Administrative Coordinator IV handling diverse administrative functions, seeking a position that will foster career development and advancement. One that will utilize my 20+ years of experience and formal training as an Administrative/Executive support professional to expand into other administrative functions. Priority focus is customer & client satisfaction while exhibiting professionalism, dependability, and adding value to the organization. Proven history managing competing priorities in fast-paced and rapidly changing environments.
Overview
25
25
years of professional experience
Work History
Administrative Coordinator IV
Kaiser Permanente - TPMG
09.2016 - Current
- Collaborate with management to create several staff tracking and development tools for the purposes of discovering challenges and growth of staff on a monthly basis. These tools aided in developing training points, creating new workflows and forming focused talking points for performance reviews. Responsible for weekly and monthly quality audits by extracting regional data reports, concerning overall department performance that is shared with leadership.
- Applied for and secured mini-grant for the department to establish a Wellness Corner, an extension to my MS Teams Wellness Chat for staff. This grant funded our portable exercise equipment. This project included meeting with Environmental Health and Safety and partnering with SSC ROMI UBT for feedback.
- Department trainer for staff to instruct and guide with verbal and written directions of new workflow or changes to existing practices, with particular focus to new employees who are taken through a 4 to 6-week orientation of foundational workflow training program, managing their progress and their understanding of releasing PHI as set by State/Federal guidelines. My training abilities have been shared across ROMI service areas and other departments relating to onboarding, creating MS Forms, Outlook email rules, Adobe Fillable Forms and several other specific requests.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Creating job aids that are distributed and archived for staff reference documents to ensure their accuracy with processing records requests
- Participate in Unit Based Team workgroup to address process flows and best practices
- Responsible for weekly and monthly quality audits by extracting regional data reports, reviewing staff’s processed releases, compiling findings into Excel spreadsheets that’s shared with management for staff recognition or performance improvement
- Responsible for processing regulatory audit records for Compliance team
- Other duties include ordering office supplies, submitting requests for IT assistance, calculating and recording member volume at Intake locations and a variety of other tasks as given by management.
Senior Staff Assistant
Kaiser Permanente - TPMG
08.2011 - 09.2016
- Provide direct support to AMGA/Director of Nursing and Clinical Practice and well as managers covering GI, Sleep, Allergy, Pain Management and Pulmonary Wellness Program
- Oversee the calendars for the Director and some management staff
- Conference room scheduling and coordination
- Lead admin support during mandatory, 3 day, service area wide Ebola training
- Responsibilities included tracking, recording and reporting employee attendance to each training session to Leadership, coordinating the shifts for admin support, connecting auxiliary locations by video conference
- Other duties include maintaining employee personnel files for departments by accessing HRTracs employee database bimonthly to ensure employee regulatory documents are submitted on time to Compliance department
- Responsible for onboarding new and transfer employees and some physicians to various department by submitting the proper paper work to create/modify profile or systems access
- Frequently assist special projects for example: the opening and licensing of the Cardiac Cath Lab with ordering supplies and equipment, submitted necessary work orders for telephone directories and paging groups for emergent events, formatting policies and procedures.
Senior Staff Assistant
Kaiser Permanente - KFH
08.2007 - 08.2011
- Direct support to Perinatal Director, Managers and Assistant Managers of Perinatal Departments
- Responsibilities include heavy calendaring, meeting preparation and monitoring departmental budget
- Organize and maintain employee records to ensure licensures and certificates are current in a proactive effort to keep department unit staff compliant by State regulations
- Assisting Director with multiple tasks including creating reports and editing documents for presentations
- Also created and maintained Antioch Medical Center’s Perinatal Department Monthly Newsletter
- Assists with collecting and analyzing patient mobility data and presenting findings to action committee
- Provide administrative support with implementing practices adapted through Jean Watson’s Human Caring Theory throughout facility.
Senior Staff Assistant
Kaiser Permanente - KFHP/HP
08.2004 - 08.2007
- Support staff 10+ members with multiple business cases and projects that could be in the excess of $300M (i.e., organizing data, developing and implementing process flow diagrams, setting up conference calls, copy editing and providing graphic support with documents for presentation to Board and Senior Leadership members.) Department liaison to design team chartered to develop and launch web site by assessing, compiling and controlling data content posted
- Member of project tracking tool committee assigned to develop and implement a functional and usable tool to manage projects proposed in our Capital Budget
- Manage calendars for Director and staff members
- Reconcile expense reports following travel and other purchases for Director and department managers.
Administrative Assistant IV
Kaiser Permanente - KFHP/HP
02.2000 - 08.2004
- Lead assistant in hiring process which included scheduling interviews and obtaining candidate references and background checks
- Produced reports in Access database to analyze recruiting practices
- Led event planning for all-day offsite workshops; including scheduling pre-interviews with outside facilitators, catering, managing supplies and equipment
- Maintained confidential personnel database files for exempt and non-exempt employees, reporting exception time and resolving other matters related to timekeeping.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ06.2025
General Education -
Consumes River College
12.2013
General Education -
Merritt College
05.2004
Medical Assistant Certificate -
Western Career College
General Education -
Morris Brown College
02.1993
Diploma -
Castlemont High School
06.1992
Skills
- Ability to problem-solve
- Exceptional organizational skills
- Time management skills
- Data extraction, compiling, and report creation
- Adept with large event planning
- Fast and eager to learn
- Ability to multi-task
- Customer focused
- Keen attention to detail
- Ability to speak clearly and effectively to various audiences
- Presentation Preparation
- Correspondence Management
Timeline
Administrative Coordinator IV
Kaiser Permanente - TPMG
09.2016 - Current
Senior Staff Assistant
Kaiser Permanente - TPMG
08.2011 - 09.2016
Senior Staff Assistant
Kaiser Permanente - KFH
08.2007 - 08.2011
Senior Staff Assistant
Kaiser Permanente - KFHP/HP
08.2004 - 08.2007
Administrative Assistant IV
Kaiser Permanente - KFHP/HP
02.2000 - 08.2004
Bachelor of Arts - Psychology
Arizona State University
General Education -
Consumes River College
General Education -
Merritt College
Medical Assistant Certificate -
Western Career College
General Education -
Morris Brown College
Diploma -
Castlemont High School
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