Joye Sullivan
Apopka,FL
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Self-employeed
Sanford, FL
01.2010 - 02.2018
- Directed operations as owner and lead massage therapist at boutique spa.
- Trained and hired multiple massage therapists.
- Employed a variety of skincare specialists
- Recruited local boutique artists
- Oversaw meticulous record-keeping processes for finance and healthcare.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Developed individualized treatment plans based on client assessments and preferences.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Collaborated with other healthcare professionals such as physicians or physical therapists when necessary for client care coordination.
District Manager
Bealls Florida
Apopka, FL
01.2006 - 01.2008
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Organized promotional events in order to drive sales volume in the district's stores.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
B2B Customer Care Representative
PRC
Altamonte Springs, FL
01.2005 - 01.2008
- Identified opportunities to upsell additional items or services to customers.
- Collaborated with other departments within the organization to ensure customer needs were met in a timely manner.
- Attended training sessions on new products or services to remain knowledgeable about offerings.
- Followed established policies and procedures when interacting with customers.
- Performed data entry tasks related to updating customer records accurately.
District Visual Merchandiser
Z Gallerie
Orlando, FL
01.2002 - 12.2005
- Developed and implemented visual merchandising standards and guidelines across all stores in the district.
- Created, scheduled and executed promotional displays to support product launches and sales goals.
- Collaborated with store management teams to ensure that visual displays were aligned with corporate strategies.
- Evaluated store performance metrics to identify opportunities for improvement in visual presentation.
- Trained store personnel on proper implementation of retail guidelines for display set-up and maintenance.
- Assisted with design concepts, drawings, layouts, skhes, color boards, window treatments and other related materials as needed.
- Ensured accurate inventory levels at each location by conducting periodic counts of merchandise on hand.
Education
Licensure - Massage Therapy
Florida College of Natural Health
Altamonte Springs, FL01-2008
Some College (No Degree) - Fine Arts & Psychology
Brevard Community College
Palm Bay, FLSkills
- Staff management
- Design coordination
- Talent development
- Employee development
- Sales leadership
- Hiring and staffing
- Small business operations
- Customer relations
- Business management
Accomplishments
- In all of my previous corporate positions, I received recognition and awards for top sales, management, design and merchandising execution.
Certification
- Nationally licensed massage therapist
- Certified in NICU, infant & pediatric massage
- Certified CPR & First Aid Instructor
References
References available upon request.
Timeline
Owner
Self-employeed
01.2010 - 02.2018
District Manager
Bealls Florida
01.2006 - 01.2008
B2B Customer Care Representative
PRC
01.2005 - 01.2008
District Visual Merchandiser
Z Gallerie
01.2002 - 12.2005
Licensure - Massage Therapy
Florida College of Natural Health
Some College (No Degree) - Fine Arts & Psychology
Brevard Community College