Joyel Coletrain
Charlotte,NC
Summary
Seasoned Shift Leader and Restaurant Manager with a proven track record at Arby's Restaurant, excelling in staff supervision and training assistance. Demonstrated ability to enhance team morale and productivity, ensuring high levels of customer satisfaction and operational efficiency. Skilled in managing inventory and financial transactions, with a keen focus on maintaining quality and service standards.
Overview
16
16
years of professional experience
Work History
Shift Leader
Arby's Restaurant
Charlotte, NC
11.2024 - 12.2024
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Fostered a team-oriented environment to increase morale and productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
Restaurant Manager
Wendys Restaurant
Charlotte, NC
08.2008 - 09.2023
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
High School Diploma -
Galax High School
Galax, VA05-1998
Skills
- Staff engagement
- Training assistance
- Staff supervision
- Professional appearance
- Equipment troubleshooting
- Shift leadership
- Assigning work
- Shift checklists
- Staff training and development
Affiliations
ServSafe
Timeline
Shift Leader
Arby's Restaurant
11.2024 - 12.2024
Restaurant Manager
Wendys Restaurant
08.2008 - 09.2023
High School Diploma -
Galax High School