Joyel Pearson
Summary
Detail-oriented caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Highly organized, hardworking, enthusiastic professional with more than 8 years of experience in a patient-centric medical office. Contribute to medical practices by providing exceptional customer service with excellent interpersonal skills.
Seasoned Parts Manager with an upbeat nature offering more than 20 years of progressive experience in the automotive parts industry. Skilled at training employees, organizing approaches to handle daily planning, scheduling, and customer service requirements. Detail-oriented with strong organizational skills and the ability to handle multiple projects simultaneously. Knowledgeable in researching products and delivering exceptional customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Care Coordinator Liaison
VIPcare (formerly Family Medical Center)
09.2015 - 04.2024
- Processed referrals and authorizations both outgoing and incoming requests.
- Customer facing to patients for efficient and timely check-in/out for appointments.
- Obtained insurance benefits and verification for billing purposes.
- Answered incoming calls and resolved patient questions.
- Trained staff on office skills and procedures.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Communicated with patients, ensuring that medical information was kept private.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
Parts Sales Manager/Assistant Store Manager
AutoZone
01.2000 - 06.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and trained staff on product knowledge and customer service to help improve skills, achieve daily objectives, and attain advancement.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers entering store and responded promptly to determine their needs.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Operated cash register for cash, check, debit and credit card transactions with excellent accuracy levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations, while promoting a welcoming environment for customers.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
Education
Medical Billing and Coding Certification -
Florida Technical College
Lakeland, FLSkills
- Strong Work Ethic
- Patient Facing Liaison
- Appointment Scheduling
- Insurance Verification
- Compliance Monitoring
- Organizational Skills
- Customer Service and Engagement
- Vehicle diagnostics
- Parts Cataloging
- Expert Parts Knowledge
- Vehicle maintenance and repair
- Mechanical skills
Certification
- CPR
- HIPAA
- OSHA
- HIV/AIDS Training
References
Available upon request
Timeline
Care Coordinator Liaison
VIPcare (formerly Family Medical Center)
09.2015 - 04.2024
Parts Sales Manager/Assistant Store Manager
AutoZone
01.2000 - 06.2021
Medical Billing and Coding Certification -
Florida Technical College