JOYELL JOHNSON MARKS
northport,AL
Summary
With a proven track record at Big Lots Stores, Inc., I excel in strategic planning and relationship building, enhancing team efficiency by over 30%. My adeptness in continuous improvements and emotional support, coupled with a strong commitment to safety and quality standards, positions me as a dynamic leader ready to drive success in any environment.
Overview
7
7
years of professional experience
Work History
SERVE LEADER
Big Lots Stores, Inc.
12.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on [Product or Service, Cashiering and customer service] and assigned duties.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted with new hire processing and existing training programs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Daycare Owner/Operator
Self-employeed
10.2017 - 06.2020
- Maintained accurate accounting and operating reports.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Implemented daycare policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training and scheduling.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Organized and detail-oriented with a strong work ethic.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Cultivated interpersonal skills by building positive relationships with others.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Resolved problems, improved operations and provided exceptional service.
- Maintained accurate accounting of tuition and operating reports.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Modernized instructional plans and educational approaches to enhance student learning.
Education
GED -
Shelton State Community College
Tuscaloosa, AL01-2025
Skills
- Incidents management
- Continuous improvements
- Recruitment and hiring
- Goal setting
- Relationship building
- Strategic planning
- Conflict resolution
- Expense control
- Performance management
- Line management
- Child monitoring
- Meal and snack preparation
- Planning physical activities
- Routine management
- Managing routines
- Puzzle and game play
- Maintaining safe environment
- Licensed driver
- Cleaning and organizing
- Certified in first aid and CPR
- Activity planning
- Decision-making
- Discipline
- Keeping children safe
- Arts and crafts
- Upholding discipline rules
- Meal and snack times
- Emotional support
- Allergy awareness
- Language development
- Special needs experience
- CPR certified
- Schedule management
- Basic first aid
- Meal preparation
- Adaptability and flexibility
- Positive reinforcement
- Emergency response
- Critical thinking
- Playing puzzles and games
- Multitasking and organization
- Laundry assistance
- Social skills development
- Exercise and outdoor activities
- Reliability
Timeline
SERVE LEADER
Big Lots Stores, Inc.
12.2023 - Current
Daycare Owner/Operator
Self-employeed
10.2017 - 06.2020
GED -
Shelton State Community College
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