Joyelle Johnson
Edison,NJ
Summary
Dynamic hospitality professional with a strong background in catering supervision and guest engagement. Dedicated to enhancing guest satisfaction through effective communication and attention to detail in banquet preparation. Proven track record in food safety compliance and staff management, creating memorable experiences and ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Bridal Attendant
park Chateau Estate and Gardens
East Brunswick, New Jersey
05.2025 - Current
- Coordinated key moments like cake-cutting, bouquet tosses, and first dances to enhance ceremony experience.
- Guided bride and groom throughout wedding day to ensure seamless execution of plans.
- Executed couple's wishes during event to create personalized and memorable experience.
- Coordinated bridal party schedules for seamless ceremony and reception flow.
- Set up reception area with tables, chairs, linens, and centerpieces.
- Communicated any changes in plans or schedule to necessary parties in a timely manner.
Banquet Server
The Pines Manor
09.2024 - Current
- Delivered friendly, courteous service to enhance guest experience and create memorable moments.
- Served appetizers, entrees, and refilled beverages to ensure guests' dining needs were met throughout the event.
- Conducted timely table check-ins to maintain customer satisfaction and assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Arranged linens and table settings according to seating plan and event theme.
Guest Service Representative
The Palace at Somerset Park
06.2021 - 09.2024
- Greeted guests upon arrival by providing warm a warm welcome.
- Addressed guest inquiries promptly to elevate overall guest experience.
- Resolved customer complaints effectively to enhance guest loyalty and satisfaction.
- Coordinated transportation services for guests to ensure timely arrivals and departures.
- Assisted with luggage handling, valet services and concierge services.
- Maintained high a high level of professionalism and discretion when dealing with guests.
- Utilized a variety of organizational and communication skills to drive guest satisfaction.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained accurate and up-to-date records of guest information.
Head Banquet Server
The Palace of Somerset Park
12.2021 - 06.2022
- Supervised setup of banquet food stations and coordinated service across multiple dining areas to ensure seamless guest experiences.
- Handled food and beverage orders for up to 40 guests per section, delivering prompt and friendly service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out professional service, retaining polite and friendly approach at all times.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas to maintain efficient service flow.
- Checked dishes and utensils for cleanliness before use.
- Answered guest questions about event plans and food service choices, enhancing guest satisfaction and engagement.
Catering Supervisor
Food Architects
08.2019 - 03.2020
- Supervised catering staff at events, instructing team to restock items promptly and deliver exceptional service to guests.
- Increased catering revenues by securing new business opportunities for establishment.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Fostered strong relationships with food and beverage director, head chef, and banquet manager to ensure seamless event execution.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
Grill Supervisor
Sodexho at Bristol Meyers
11.2018 - 08.2019
- Oversaw grill, stove, and oven operations while maintaining cleanliness of equipment to uphold safety and hygiene standards.
- Directed team of skilled kitchen workers in meal preparation and service, ensuring timely delivery of high-quality dishes.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Line Cook
Restaurant 254 at St. Peter's Hospital
02.2016 - 02.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared menu items according to customer specifications for optimal satisfaction.
- Created consistent dishes daily with attention to detail and quality.
- Set up cooking supplies and workstations during opening and closing to enhance workflow.
Education
Associate of Arts - Associates in Culinary Arts
Baltimore Culinary College
Baltimore, MD06-1995
High School Diploma -
Cranford Highschool
Cranford, NJ06-1993
Skills
- Event coordination
- Catering management
- Food safety
- Food preparation
- Event setup
- Staff scheduling
- Client relations
- Relationship building
- Communication skills
- Team leadership
- Event coordination
Timeline
Bridal Attendant
park Chateau Estate and Gardens
05.2025 - Current
Banquet Server
The Pines Manor
09.2024 - Current
Head Banquet Server
The Palace of Somerset Park
12.2021 - 06.2022
Guest Service Representative
The Palace at Somerset Park
06.2021 - 09.2024
Catering Supervisor
Food Architects
08.2019 - 03.2020
Grill Supervisor
Sodexho at Bristol Meyers
11.2018 - 08.2019
Line Cook
Restaurant 254 at St. Peter's Hospital
02.2016 - 02.2018
Associate of Arts - Associates in Culinary Arts
Baltimore Culinary College
High School Diploma -
Cranford Highschool