Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joyelle Y. Romero

Albuquerque,NM

Summary

Highly-motivated Dental Assistant/ Office Manager with in-depth knowledge and progressive experience in the dental practice environment. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Licensed dental assistant and still continue to work on patients in the workflow environment as needed.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Dental Assistant/Office Manager

Comfort Dental Of Lomas
10.2013 - 11.2023
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Verified patient insurance eligibility and benefits.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Mail Clerk

USPS, United States Postal Service
07.1999 - 08.2012
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Tracked outgoing mail to provide accurate customer updates.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Upsold postal services like insurance and tracking.

Education

Associate of Arts -

Northern New Mexico College
Espanola, NM
05.1996

High School Diploma -

Penasco High School
Penasco, NM
05.1993

Skills

  • Patient Education
  • Inventory Management
  • Clinical Support
  • Procedure Support
  • Dental Office Administration
  • Insurance Billing
  • CPR Certification
  • Multitasking Abilities
  • OSHA Regulations Knowledge
  • Payment Collections
  • Dental Assistant
  • Attention to Detail

Certification

  • Certified Dental Assistant

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dental Assistant/Office Manager

Comfort Dental Of Lomas
10.2013 - 11.2023

Mail Clerk

USPS, United States Postal Service
07.1999 - 08.2012

Associate of Arts -

Northern New Mexico College

High School Diploma -

Penasco High School

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Joyelle Y. Romero