Joyetia Jefferys
Carteret,NJ
Summary
Patient-focused Healthcare Professional experienced in licensed practical nursing, patient access, emergency medical services, and phlebotomy. Delivered effective patient care and coordinated seamless workflows in hospital environments through strong communication and collaboration with healthcare teams. Committed to enhancing patient experiences and supporting operational efficiency in clinical settings.
Overview
14
14
years of professional experience
Work History
Licensed Practical Nurse
Rutgers Northern State
New Brunswick, New Jersey
08.2022 - Current
- Provide nursing care and support to patients in accordance with established care plans, facility policies, and applicable nursing standards.
- Collaborate with nurses, physicians and interdisciplinary healthcare teams to support quality patient care.
- Monitor patient conditions and communicate changes to appropriate healthcare providers.
- Educated patients and families on care needs and treatment instructions to enhance understanding and compliance.
- Document patient assessments, treatments, medications, and other relevant information accurately.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Verified patient identity by checking identification documents and labeled specimens accurately.
- Adhered to infection prevention protocols to ensure patient safety and proper specimen handling.
- Exhibited professionalism and compassion in patient interactions to foster trust and comfort.
- Maintained patient privacy by adhering to confidentiality policies and following established healthcare policies.
Emergency Medical Technician
Pulse Ambulance
East Orange, New Jersey
03.2013 - 04.2022
- Delivered emergency medical assistance and basic life support according to EMT certification, ensuring patient safety and stabilization.
- Assess patient's conditions and vital signs during emergency situations.
- Assisted with patient stabilization, safe transport, and transfer of care to hospital personnel.
- Relayed critical patient information to emergency department staff to facilitate timely and effective care.
- Documented patient information accurately and adhered to safety and emergency response protocols to enhance operational efficiency.
- Work effectively with emergency responders and healthcare professionals in time-sensitive situations.
Patient Access Representative
East Orange Medical Center
East Orange, New Jersey
05.2019 - 06.2020
- Facilitated patient registration, check-in, and demographic updates to ensure seamless administrative processes.
- Verified patient insurance information and eligibility to support accurate registration and billing.
- Supported emergency department insurance processes, including verification and authorization requirements.
- Review patient information for completeness and accuracy while maintaining confidentiality.
- Collaborated with patients, clinical staff, and insurance representatives to resolve registration and coverage issues.
- Provided professional customer service to patients and families in a busy information hospital environment.
- Coordinated patient flow by obtaining necessary registration and administrative information.
- Followed hospital procedures and privacy regulations when handling sensitive patient information.
Education
Practical Nurse Certificate -
Berkeley College
New Jersey08-2022
High School Diploma -
Hillside High School
Hillside, NJ06-1997
Skills
- Medication administration
- Patient assessment
- Vital signs monitoring
- Direct patient care
- Wound care
- Venipuncture collection
- Phlebotomy and specimen collection
- Clinical care procedures
- Care plan implementation
- Electronic health records (EHR)
- Electronic charting
- Patient care coordination
- Insurance verification and eligibility
- Patient identification and demographic updates
- Patient check-in and check-out
- Emergency response and patient transport
- Interdisciplinary teamwork
- Multitasking in fast-paced environments
- Medical terminology knowledge
- medical terminology
Timeline
Licensed Practical Nurse
Rutgers Northern State
08.2022 - Current
Patient Access Representative
East Orange Medical Center
05.2019 - 06.2020
Emergency Medical Technician
Pulse Ambulance
03.2013 - 04.2022
Practical Nurse Certificate -
Berkeley College
High School Diploma -
Hillside High School