Joyewel Hudson
Chicago,IL
Summary
I am a charismatic, assertive, diligent professional with experience in a variety of diverse work environments. My ultimate mission is to dedicate myself to providing excellent service and knowledge to under privileged individuals.
Results-driven development professional with comprehensive experience in project management, fundraising, and stakeholder engagement. Proven ability to collaborate with teams, adapt to changing needs, and deliver impactful outcomes. Strong skills in communication, strategic planning, and relationship building. Highly reliable and focused on achieving organizational goals.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
20
20
years of professional experience
Work History
Internal Partnership & Development Coordinator
Gateway to the Great Outdoors
10.2021 - 04.2025
- Coordinated development projects to enhance operational efficiency and customer satisfaction.
- Managed scheduling and logistics for training sessions, improving team member skill sets.
- Developed training materials for staff, enhancing knowledge retention and performance standards.
- Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.
- Served as primary contact for external inquiries from donors or prospective partners, providing timely and accurate information about the organization.
- Processed contributions and sent out acknowledgments.
- Coordinated volunteer recruitment efforts, attracting a talented pool of individuals to support organizational initiatives.
- Created brochures, invitations, cards and other event and marketing materials.
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Trained new hires to perform cross-training exercises with experienced workers.
Branch Manager
Hertz Rent A Car
10.2015 - 08.2020
- Piloted the sales and management staff of various in store branches
- Accountable for all profitability, sale production, and operations integrity
- Developed and empowered all team members to deliver customer-focused, highly organized, quality-oriented service, while adapting to shifting and sometimes, challenging demands and priorities.
- Raised overall skill levels of staff through successful evaluation, recruiting, motivating, mentoring and training employees to surpass company standards.
- Increased branch profit 42% yearly revenue in 2019 from 800 thousand to 1.249 million, and in 2020 43% from 1 million to 1.531 million.
- Increased damaged collections from 36% to 150.7%
- Decreased labor cost from 69, 000 to 60, 000
- These numbers were enforced and established by orderly, routine management and well-planned processes and practices that were inline with corporate audit guidelines.
- Hired, interviewed, and supervised over 15 staff members.
- Established new businesses that brough in over 60% of new revenue, while maintaining new relationships, through networking, sales calls, visits, which brought on bonus incentives and referrals for employees.
- Collaborated with senior management to develop strategic plans that enhance branch profitability and growth opportunities.
- Maintained the number 1 Branch while in my role.
- Managed daily operations to ensure compliance with company policies and regulatory requirements.
- Led team meetings to align staff on branch goals and improve communication.
- Analyzed customer feedback to identify areas for service improvement, increasing customer satisfaction.
- Implemented inventory management systems, optimizing resource allocation and reducing waste.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Manager
CCB Credit Service
01.2015 - 01.2015
Administrative Assistant
North Lawndale Employment
01.2013 - 01.2014
Collector
Sayre Chiropractic Center
01.2012 - 01.2014
Office Manager
Governors State University
01.2012 - 01.2012
Library Aide
Southeast Chicago Development
01.2008 - 01.2012
Administrative Assistant
Bubba Gump Shrimp
01.2005 - 01.2009
Education
B.A. - Business Administration And Management
Governors State University
University Park, IL05.2014
A. A. - Associate in Arts
Olive Harvey College
Chicago, IL06.2011
Skills
- Piloted the sales and management staff of various in store branches
- Accountable for all profitability, sale production, and operations integrity
- Developed and empowered all team members to deliver customer-focused, highly organized, quality-oriented service, while adapting to shifting and sometimes, challenging demands and priorities
- Raised overall skill levels of staff through successful evaluation, recruiting, motivating, mentoring and training employees to surpass company standards
- Increased branch profit 42% yearly revenue in 2019 from 800 thousand to 1249 million, and in 2020 43% from 1 million to 1531 million
- Increased damaged collections from 36% to 1507%
- Decreased labor cost from 69,000 to 60,000
- These numbers were enforced and established by orderly, routine management and well-planned processes and practices that were inline with corporate audit guidelines
- Hired, interviewed, and supervised over 15 staff members
- Established new businesses that brought in over 60% of new revenue, while maintaining new relationships, through networking, sales calls, visits, which brought on bonus incentives and referrals for employees
- Maintained the number 1 Branch while in my role
- Team collaboration
- Nonprofit experience
- Relationship building and management
- Data entry
- Strategic planning
- Administrative support
- Training program development
- Event planning
- Fundraising
- Fundraising strategy
- Marketing communications
- Pre-hire paperwork
- Staff management
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Effective communication
- Decision-making
- New hire on-boarding
- Leadership development
- Staff leadership
Timeline
Internal Partnership & Development Coordinator
Gateway to the Great Outdoors
10.2021 - 04.2025
Branch Manager
Hertz Rent A Car
10.2015 - 08.2020
Branch Manager
CCB Credit Service
01.2015 - 01.2015
Administrative Assistant
North Lawndale Employment
01.2013 - 01.2014
Collector
Sayre Chiropractic Center
01.2012 - 01.2014
Office Manager
Governors State University
01.2012 - 01.2012
Library Aide
Southeast Chicago Development
01.2008 - 01.2012
Administrative Assistant
Bubba Gump Shrimp
01.2005 - 01.2009
A. A. - Associate in Arts
Olive Harvey College
B.A. - Business Administration And Management
Governors State University
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