Joyika Burns

Proven leader with a track record of strategic decision-making and fostering positive outcomes in challenging environments, such as Lighthouse Therapeutic Foster Care, INC. Skilled in conflict resolution and staff management, I excel in creating secure, nurturing settings, enhancing customer relations, and driving significant improvements in care and service delivery. My approach combines critical thinking with a deep commitment to reliability and trustworthiness, ensuring excellence across diverse roles. Superb strongly emphasizing domestic violence education and prevention. Extensive experience in family therapy, substance abuse prevention and parent-child conflict resolution. Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Helped implement a weekly domestic violence program for inmates.
• Established tutoring program for juvenile offenders to promote commitment to education.
• Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
• Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.

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