Joy Kiyabu
Business Data Analyst
Tower City,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Business Data Analyst
JP Morgan Chase
Wilmington, DE
05.2016 - 07.2016
- Wrote 20 test scripts and performed testing for multiple iterations of testing for creation of fee transparency system
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement while working on Fee Billing Project.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Articulated risks and issues to communicate concerns to various levels of management.
- Integrated new products and entities into business structure.
- Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas.
- Developed and improved integrated reporting and analysis capabilities.
Marketing Operations Analyst
RES Software
Radnor, PA
03.2014 - 10.2014
- Initiated market research studies and analyzed findings using Marketo.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement using Google Analytics.
- Monitored user behavior and lead generation by converting over 5,000 Marketing Based Leads with Sales Force in order to properly categorize them being assigned to Inside Sales; edited over 10,000 accounts in Sales Force to increase data accuracy for merging duplicates in preparation for Closed Loop Project
- Utilized specialized software to capture and process data.
- Created and edited content on United States, Netherlands, and United Kingdom live sites using HTML
Cashier
Walmart
Elizabethville, PA
01.2013 - 09.2013
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes
- Welcomed customers and helped determine their needs
Tariff Integration Analyst
PJM Interconnection L.L.C.
Norristown , PA
03.2010 - 07.2010
- Performed database entry to link two separate systems
- Maintained customer service phone line with OASIS, PJM's internal energy market system
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards in SQL databases.
- Communicated and explained business requirements to team members to understand and implement functional demands by monitoring daily energy requests (approximately 20 to 50 per day) to ensure consistent energy flow.
Front Desk Assistant
Drexel University
Philadelphia, PA
09.2007 - 04.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
Validation Engineer
Lannett Company Inc, Silarx Pharmaceuticals
Philadelphia, PA
03.2009 - 09.2009
- Documented entire validation process, noting changes or alterations completed.
- Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
- Produced and maintained technical documentation for project reference using Excel tariff.
Education
Bachelor of Science - Business And Engineering
Drexel University
Philadelphia 09.2007 - 12.2015
Skills
Predictive modeling
Business process mapping
Strategic planning
Data analysis
Microsoft Office Suite
Search Engine Optimization
Project Management
Competitive analysis
Technical Writing
Marketing research
Business planning
Quality assurance
Pivot tables
Operations analysis
Workflow Analysis
Operations management
Timeline
Business Data Analyst
JP Morgan Chase
05.2016 - 07.2016
Marketing Operations Analyst
RES Software
03.2014 - 10.2014
Cashier
Walmart
01.2013 - 09.2013
Tariff Integration Analyst
PJM Interconnection L.L.C.
03.2010 - 07.2010
Validation Engineer
Lannett Company Inc, Silarx Pharmaceuticals
03.2009 - 09.2009
Front Desk Assistant
Drexel University
09.2007 - 04.2010
Bachelor of Science - Business And Engineering
Drexel University
09.2007 - 12.2015