JOY'L PAYNE

• Maintained clean, safe, and well-organized environment.
• Monitored and inspected residence rooms to determine safety and manage maintenance issues.
• Mediated conflict resolution with residents and other members to promote peace, order and positive relationships.
• Supervised daily activities and provided assistance to residents
• Face to Face conversations with clients to develop goals and plans
• Maintained Boundaries
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Complete new client intakes

• Meet with clients a minimum of once per week for Face-to-Face meetings.

• Develop Independent Living Plans for clients.

• Work collaboratively with clients to find permanent housing options.

• Conduct daily client unit inspections.

• Work with client in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligation.

• Maintain and update resource database of social service organizations relevant to the needs of the client.

• Provide ongoing support and counseling for clients in reaching their goals.

• Provide assessment and crisis intervention to shelter clients

-Drafted petitions, court reports, case plans and other legal documents to achieve goals.

Identified appropriate community resources and provided referrals for services.

-Worked with care team to assess client needs and discuss collaborative treatment efforts. Established behavioral modification goals and assessed progress toward goals. -Maintained confidentiality through stringent handling of charts and data.

-Worked with community resources to engage youth in pro-social activities and help families access services.

-Used job-related software to compose or prepare correspondence, case notes and technical reports

-Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.

-Evaluated personal characteristics and home conditions of foster home or adoption applicants.

Interfaced with local court system, attending court proceedings and working directly with attorneys.

-Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.

-Worked with educational team to develop Individual Education Plans (IEPs) for students.

• Shared responsibilities with agency team to direct permanency planning of each child.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

-Perform Data Entry and scan documents

-Responsible for the day-to-day back-up operation of the facilities telephone system, where I answer, screen, and route calls to appropriate staff.

-Performs other related duties as required.

-Maintaining Patient Confidentiality (abiding by HIPAA)

-Interacting in a professional manner with the residents

-Operate computer programs such as foothold, Outlook, ADP, and Etc.

-Assist in resolving problems within the facility

-Receives, opens, and clears and distributes the facilities business mail.

-Copies, files and distributes originals and copies of agency in-coming correspondence from funding sources, etc., and maintains subject and chronological files of correspondence in-coming and outgoing.