Overview
Work History
Education
Timeline
Generic

Joy'L Payne

Bronx,NY

Overview

9
9
years of professional experience

Work History

Per Diem Case Manager

CUCS
04.2023 - Current
  • Work with per diem social worker to provide a wide range of clinical services, including but not limited to: Wellness outreach to tenants; supportive counseling -facilitating organized activities - crisis intervention assistance with self administration of medications -community escorts; coordination with hospitals/collateral providers and a variety of other case management tasks, as needed
  • -document all client interactions in progress note
  • -assist with transportation as needed, taking clients to view their prospective residence or doctor's appointment referrals for community based resources
  • -Discharge Planning

Care Coordinator

M & N Home Care Agency
12.2023 - 07.2024
  • -Function as the liaison between aide and patient ensuring quality, continuous care
  • -Develop and sustain relationships with all vendors to ensure patient census growth
  • -Complete and follow VBP Measures and quality assurance
  • -Strategically coordinate placement of services between clients and caregivers
  • -Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues
  • -Keep the Director of Patient Services and vendors informed of any and all patient care issues i.e
  • -Patient or family member complaints, patient incidents, non-compliance with agency rules by an HHA, change in patient status
  • -Ensure documentation is being updated for all our caregivers and patients in HHA Exchange
  • -Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
  • -Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, and schedule changes
  • -Maintain patient confidentiality and privacy with dignity and respect
  • -Ensure the schedule reflects vendor authorization, patient preferences, and aide location, keeping in mind the goal of continuous, uninterrupted service to the patient
  • -Handle all escalated non-clinical patient and HHA inquiries and needs
  • -Maintain proper documentation; logging events, progress, and items related to patient care activities according to department procedures

Client Advocate/ Program Coordinator

Family Service League
04.2019 - 08.2023
  • -Complete new client intakes
  • -Meet with clients a minimum of once per week for Face-to-Face meetings
  • -Develop Independent Living Plans for clients
  • -Work collaboratively with clients to find permanent housing options
  • -Conduct daily client unit inspections
  • -Work with client in creating a budget to identify needs and obligations
  • -Where applicable, incorporate upcoming shelter obligation
  • -Maintain and update resource database of social service organizations relevant to the needs of the client
  • -Provide ongoing support and counseling for clients in reaching their goals
  • -Provide assessment and crisis intervention to shelter clients
  • -Assist with planning and coordination of programs and their activities
  • -Monitor implementation of program policies and practices
  • -Work to keep programs on schedule, within stated budgets and functioning smoothly
  • -Support program growth and development as necessary
  • -Coordinate program communications

Case Planner

SCO Family of Services
07.2022 - 07.2023
  • -Drafted petitions, court reports, case plans and other legal documents to achieve goals
  • -Discharge planning
  • -Identified appropriate community resources and provided referrals for services
  • -Worked with care team to assess client needs and discuss collaborative treatment efforts
  • -Established behavioral modification goals and assessed progress toward goals
  • -Maintained confidentiality through stringent handling of charts and data
  • -Worked with community resources to engage youth in pro-social activities and help families access services
  • -Used job-related software to compose or prepare correspondence, case notes and technical reports
  • -Collaborated with state agencies and benefits coordinators to develop individualized plans for each case
  • -Evaluated personal characteristics and home conditions of foster home or adoption applicants
  • -Interfaced with local court system, attending court proceedings and working directly with attorneys
  • -Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children
  • -Worked with educational team to develop Individual Education Plans (IEPs) for students
  • -Shared responsibilities with agency team to direct permanency planning of each child
  • -Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs

Administrative Assistant/Executive Assistant

Federation of Organization
05.2016 - 07.2021
  • Provided high-level administrative support, managing executives’ schedules, organizing meetings, and coordinating travel arrangements.
  • Composed and edited internal and external communications, including emails, reports, and presentations, ensuring clarity and professionalism.
  • Handled confidential information with utmost discretion, maintaining privacy in all administrative tasks.
  • Streamlined office operations by prioritizing tasks, managing phone inquiries, and responding to requests from both internal and external stakeholders.
  • Facilitated seamless office functions by organizing events, meetings, and day-to-day activities.
  • Supported budget tracking and financial reporting, assisting with expense management and document preparation.
  • Acted as the primary point of contact between executives, clients, and team members, fostering effective communication.
  • Oversaw office inventory and ensured all supplies were adequately stocked for daily operations.
  • Maintained organized physical and electronic filing systems, improving document accessibility and retrieval.
  • Managed and maintained accurate and compliant medical records, adhering to privacy laws (HIPAA) and company policies.
  • Updated patient records, entered data, and ensured the proper filing of medical documentation in both paper and electronic formats.
  • Processed incoming medical reports, lab results, and correspondence, ensuring timely and accurate updates to patient files.
  • Applied ICD-10 coding to accurately assign diagnosis and procedure codes for inpatient and outpatient encounters, ensuring compliance with regulatory standards and proper reimbursement for medical services.
  • Knowledge of medical terminology, anatomy & physiology, diseases, treatments, diagnostic tests, and medications to ensure proper code selection
  • Assess current audit findings and evaluate impact to coding and documentation practices
  • Identifies coding discrepancies

Assistant Residence Manager

Sheltering Arms
01.2017 - 02.2019
  • Manage day-to-day operations of the residential property
  • Serve as the primary point of contact for residents' concerns and complaints
  • Coordinate routine maintenance and emergency repairs
  • Supervise and schedule cleaning and maintenance staff
  • Ensure compliance with all local, state, and federal housing regulations
  • Prepare and manage property budgets
  • Conduct regular property inspections
  • Oversee lease agreements and renewals
  • Organize and facilitate community events for residents
  • Maintain accurate records of property activities and incidents
  • Prepare reports on property performance and occupancy rates

Education

BACHELOR'S - CRIMINAL JUSTICE

Farmingdale State College
07.2021

Timeline

Care Coordinator

M & N Home Care Agency
12.2023 - 07.2024

Per Diem Case Manager

CUCS
04.2023 - Current

Case Planner

SCO Family of Services
07.2022 - 07.2023

Client Advocate/ Program Coordinator

Family Service League
04.2019 - 08.2023

Assistant Residence Manager

Sheltering Arms
01.2017 - 02.2019

Administrative Assistant/Executive Assistant

Federation of Organization
05.2016 - 07.2021

BACHELOR'S - CRIMINAL JUSTICE

Farmingdale State College

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Joy'L Payne