Overview
Work History
Education
Timeline
Generic

Joy'L Payne

Overview

9
9
years of professional experience

Work History

House Monitor

Halo
04.2019 - Current
  • Supervised daily activities to ensure safety and well-being of residents.
  • Implemented behavior management strategies to promote positive interactions among residents.
  • Coordinated with staff to develop individualized support plans for residents' needs
  • Monitored compliance with facility policies and procedures, ensuring a safe environment.

Treatment Coordinator

St Dominic's
04.2024 - 07.2025
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Home visits
  • Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care.
  • Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate.
  • Assist with development needs
  • Assisted in maintaining regulatory compliance by staying up-to-date on Medicare, Medicaid, and commercial insurance requirements for utilization review activities.
  • Assist with benefit enrollment such as medicare, medicaid, snap/food assistance, community services, and etc.
  • Supportive Counseling
  • Motivational interviewing


PER DIEM CASE MANAGER

CUCS
04.2023 - 02.2025
  • Work with per diem social worker to provide a wide range of clinical services, including but not limited to: Wellness outreach to tenants; supportive counseling -facilitating organized activities - crisis intervention assistance with self administration of medications -community escorts; coordination with hospitals/collateral providers and a variety of other case management tasks, as needed
  • -document all client interactions in progress note
  • -assist with transportation as needed, taking clients to view their prospective residence or doctor's appointment referrals for community based resources
  • -Discharge Planning

CARE COORDINATOR

M & N Home Care Agency
12.2023 - 07.2024
  • -Function as the liaison between aide and patient ensuring quality, continuous care
  • -Develop and sustain relationships with all vendors to ensure patient census growth
  • -Complete and follow VBP Measures and quality assurance
  • -Strategically coordinate placement of services between clients and caregivers
  • -Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues
  • -Keep the Director of Patient Services and vendors informed of any and all patient care issues i.e Patient or family member complaints, patient incidents, non-compliance with agency rules by an HHA, change in patient status
  • -Ensure documentation is being updated for all our caregivers and patients in HHA Exchange
  • -Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
  • -Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, and schedule changes
  • -Maintain patient confidentiality and privacy with dignity and respect
  • -Ensure the schedule reflects vendor authorization, patient preferences, and aide location, keeping in mind the goal of continuous, uninterrupted service to the patient
  • -Handle all escalated non-clinical patient and HHA inquiries and needs
  • -Maintain proper documentation; logging events, progress, and items related to patient care activities according to department procedures

CLIENT ADVOCATE/ PROGRAM COORDINATOR

Family Service League
04.2019 - 08.2023
  • -Complete new client intakes
  • - Meet with clients a minimum of once per week for Face-to-Face meetings
  • - Develop Independent Living Plans for clients
  • -Work collaboratively with clients to find permanent housing options
  • -Conduct daily client unit inspections
  • - Work with client in creating a budget to identify needs and obligations
  • -Where applicable, incorporate upcoming shelter obligation
  • -Maintain and update resource database of social service organizations relevant to the needs of the client
  • -Provide ongoing support and counseling for clients in reaching their goals
  • -Provide assessment and crisis intervention to shelter clients
  • -Assist with planning and coordination of programs and their activities
  • -Monitor implementation of program policies and practices
  • -Work to keep programs on schedule, within stated budgets and functioning smoothly
  • -Support program growth and development as necessary
  • -Coordinate program communications
  • Knowledge of supportive counseling techniques.
  • Caseload consisted of veterans , parolees/probationers, women and children, domestic violence victims and other diverse populations
  • Motivational interviewing
  • Supportive Counseling

CASE PLANNER

SCO Family of Services
07.2022 - 07.2023
  • -Drafted petitions, court reports, case plans and other legal documents to achieve goals
  • -Discharge planning
  • -Identified appropriate community resources and provided referrals for services
  • -Worked with care team to assess client needs and discuss collaborative treatment efforts
  • -Established behavioral modification goals and assessed progress toward goals
  • -Maintained confidentiality through stringent handling of charts and data
  • -Worked with community resources to engage youth in pro-social activities and help families access services
  • -Used job-related software to compose or prepare correspondence, case notes and technical reports
  • -Collaborated with state agencies and benefits coordinators to develop individualized plans for each case
  • - Evaluated personal characteristics and home conditions of foster home or adoption applicants
  • -Interfaced with local court system, attending court proceedings and working directly with attorneys
  • -Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children
  • -Worked with educational team to develop Individual Education Plans (IEPs) for students
  • -Shared responsibilities with agency team to direct permanency planning of each child
  • -Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
  • Supportive Counseling

Operations Manager

Sheltering Arms
02.2019 - 03.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

EXECUTIVE ASSISTANT

Federation of organization
05.2016 - 07.2021
  • Manage scheduling for company executive(s)
  • Draft, review and send communications on behalf of company executive(s)
  • Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
  • Answer and respond to phone calls, communicate messages and information to the executive
  • Prioritize emails and respond when necessary
  • Coordinate travel arrangements
  • Maintain various records and documents for company executive(s)

ASSISTANT RESIDENCE MANAGER

Sheltering Arms
01.2017 - 02.2019
  • Manage day-to-day operations of the residential property
  • Serve as the primary point of contact for residents' concerns and complaints
  • Coordinate routine maintenance and emergency repairs
  • Supervise and schedule cleaning and maintenance staff
  • Ensure compliance with all local, state, and federal housing regulations
  • Prepare and manage property budgets
  • Conduct regular property inspections
  • Oversee lease agreements and renewals
  • Organize and facilitate community events for residents
  • Maintain accurate records of property activities and incidents
  • Prepare reports on property performance and occupancy rates

Education

Bachelor of Science - Criminal Justice

Farmingdale State College
08-2021

Timeline

Treatment Coordinator

St Dominic's
04.2024 - 07.2025

CARE COORDINATOR

M & N Home Care Agency
12.2023 - 07.2024

PER DIEM CASE MANAGER

CUCS
04.2023 - 02.2025

CASE PLANNER

SCO Family of Services
07.2022 - 07.2023

House Monitor

Halo
04.2019 - Current

CLIENT ADVOCATE/ PROGRAM COORDINATOR

Family Service League
04.2019 - 08.2023

Operations Manager

Sheltering Arms
02.2019 - 03.2022

ASSISTANT RESIDENCE MANAGER

Sheltering Arms
01.2017 - 02.2019

EXECUTIVE ASSISTANT

Federation of organization
05.2016 - 07.2021

Bachelor of Science - Criminal Justice

Farmingdale State College

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Joy'L Payne