Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joy Langan

Old Lyme

Summary

Organized Cafe Manager with many years of experience working in local cafe settings. Team-driven leader in personnel management and fair labor. Customer-driven and motivated to serve community.

Overview

24
24
years of professional experience

Work History

Cafe Manager

Ashlawn Farm Coffee
Old Saybrook
01.2017 - 06.2025
  • Oversaw daily operations of cafe, ensuring efficient workflows and service quality.
  • Trained and supervised staff to uphold high customer service standards.
  • Developed policies and procedures that enhanced operational efficiency.
  • Created weekly schedules to optimize workforce coverage.
  • Managed inventory and ordered supplies to maintain stock levels.
  • Coordinated with vendors for timely delivery of fresh ingredients.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Maintained cleanliness and organization of cafe environment according to health regulations.

Caregiver

Betty Kohler
Old Saybrook
03.2013 - 01.2017
  • Monitored medication schedules ensuring timely administration for optimal client health outcomes.
  • Managed personal care needs including bathing, dressing, and grooming to enhance daily living.
  • Documented changes in client's physical, emotional, or behavioral conditions and reported concerns.
  • Provided companionship to improve emotional well-being through meaningful interactions.
  • Prepared meals aligning with dietary requirements while assisting with feeding as needed.
  • Drove clients for errands like grocery shopping and medical appointments to ensure independence.
  • Performed housekeeping tasks such as laundry and linen changes to maintain clean environments.
  • Communicated effectively with family members about client's condition and care plans.

Starbucks Manager

Stop & Shop
Groton
04.2001 - 02.2013
  • Coordinated scheduling to optimize resource allocation and meet project deadlines.
  • Oversaw budget management to align with organizational goals.
  • Fostered team collaboration through regular meetings and open communication.
  • Monitored staff performance and addressed issues promptly.
  • Enforced customer service standards while resolving customer problems.
  • Coached and mentored team members to enhance job performance.
  • Managed inventory levels effectively to reduce waste and meet demand.
  • Provided leadership during organizational changes and crisis situations.

Education

GED -

New London Adult Education
CT
09-1994

Skills

  • Inventory management
  • Staff supervision
  • Customer service
  • Policy development
  • Vendor coordination
  • Schedule management

Affiliations

  • Yoga

Timeline

Cafe Manager

Ashlawn Farm Coffee
01.2017 - 06.2025

Caregiver

Betty Kohler
03.2013 - 01.2017

Starbucks Manager

Stop & Shop
04.2001 - 02.2013

GED -

New London Adult Education

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