Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joylee Butera-Duncan

USA

Summary

Seasoned Director of Administration/HR professional known for high productivity and efficient task completion. Bring specialized skills in strategic planning, financial management, and operational optimization. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness. Committed to driving continuous improvement and delivering results through effective team management and resource allocation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director of Administration

Cades Schutte LLP
Honolulu, HI
08.2023 - Current
  • Provided guidance on human resources matters such as hiring practices, compensation plans, benefits administration, performance reviews, training programs.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Recruited qualified candidates by conducting job interviews; evaluated applicant qualifications against established criteria.
  • Served as a liaison between executive leadership team members and other employees throughout the company.

Senior HR Business Partner

ProService Hawaii
Honolulu, HI
05.2022 - 07.2023
  • Developed and implemented policies, procedures, and programs for all human resources activities.
  • Provided guidance to managers on employee relations matters such as performance management and disciplinary action.
  • Facilitated training sessions for managers on topics related to employment law compliance, performance management.
  • Maintained up-to-date knowledge of applicable federal, state, and local laws and regulations concerning employment practices.
  • Advised hiring managers on best practices regarding interviewing techniques and selection criteria.
  • Organized events such as team building activities or seminars related to professional development.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Worked with business leaders to evaluate and optimize human resources policies.

HR Director

Tony Hawaii Automotive Group
Hawaiian Islands
10.2019 - 05.2022
  • Conducted comprehensive analysis on compensation plans, healthcare and benefit costs and enhanced value-added wellness options
  • Developed and initiated personal development program for management staff to promote growth and retention
  • Researched applicable employment laws and regulations to ensure best practices were followed in areas such as wage and hour law, equal opportunity employment, harassment prevention.
  • Developed strategies for improving organizational development activities including succession planning and career pathing initiatives.
  • Designed training programs that met the needs of both individual departments and the organization as a whole.
  • Analyzed employee turnover data to identify trends or areas needing improvement in retention efforts.
  • Managed payroll processing activities including timesheets, garnishments, tax withholding calculations.
  • Collaborated with other departments to support their business objectives through effective HR initiatives.

Area HR Manager

Signature Flight Support
Hawaiian Islands
07.2017 - 10.2019
  • Collaborate with management staff with succession planning; performance appraisals and employee reward incentives and enforcing policies
  • Initiated employee recruitment, selection, pre-employment screening, interviewing, testing, training, development, retention and termination
  • Developed, implemented and monitored HR policies and procedures.
  • Assessed employee performance, identified training needs and organized training programs.
  • Conducted recruitment activities such as job postings, interviews, background checks and reference verifications.
  • Managed payroll processing for multiple locations.
  • Advised on labor relations issues such as union negotiations, grievances, employee discipline and termination procedures.
  • Collaborated with legal counsel on various labor law matters including collective bargaining agreements or union negotiations.

HR Consultant & Client Trainer

ProService Hawaii
Honolulu, HI
03.2015 - 07.2017
  • Designed and facilitated monthly client training workshops and seminars
  • Conducted workplace investigations and provided recommendations for remediation
  • Assisted with the development of organizational policies, procedures and standards of conduct.
  • Provided guidance and advice on labor law compliance matters such as wage regulations, overtime rules and safety standards.
  • Analyzed data related to workforce trends, turnover rates and hiring practices in order to make recommendations regarding staffing levels and recruitment efforts.
  • Facilitated workshops on topics such as conflict resolution, diversity awareness and team building initiatives.
  • Advised managers on best practices when it comes to managing their teams effectively.
  • Assessed training needs within the organization by gathering feedback from staff members.

Senior Implementation Consultant

ProService Hawaii
Honolulu, HI
01.2013 - 03.2015
  • Provided technical support to customers during the implementation process.
  • Collaborated with stakeholders to define system requirements and resolve issues.
  • Designed, developed, tested and implemented software applications for clients.
  • Created detailed project plans outlining timelines and resources needed for successful implementations.
  • Coordinated with internal teams to ensure effective communication between all parties involved in projects.
  • Conducted regular meetings with clients to review progress and address any concerns or questions they may have had regarding the implementation process.
  • Monitored performance metrics throughout the implementation process to ensure that objectives were met on time and within budget constraints.
  • Documented business processes related to implementations and provided training materials as needed.

Human Resources Manager

Bobby Rahal Automotive Group
Pittsburgh, PA
07.2008 - 12.2012
  • Administered new company initiative to design company core values and infuse cultural orientation to empower employees to 'WOW' customers
  • Awarded brand recognition as one of the top 10 dealerships nationally for each brand for 4 consecutive years
  • Expanded staff by 80% within two years during significant economic crisis and recession
  • Analyzed and conducted compensation and benefits plans surveys
  • Evaluated healthcare and voluntary benefits and negotiated costs with vendors
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Organized orientation sessions for new hires and provided them with onboarding information.

Education

Bachelor of Arts - Business Management

Robert Morris University
Coraopolis, PA

Associate of Applied Science - Legal Office Management

Sawyer School of Business
Pittsburgh, PA

Skills

  • Strategic planning
  • Onboarding
  • Leadership & development
  • Organizational change
  • Contract negotiations
  • Project Management
  • Talent acquisition
  • Performance management
  • Labor law compliance
  • Employee relations
  • Staff development
  • Policy implementation
  • Human resources management
  • Organizational leadership
  • Facilities management
  • Payroll and budgeting

Certification

  • SPHR

Timeline

Director of Administration

Cades Schutte LLP
08.2023 - Current

Senior HR Business Partner

ProService Hawaii
05.2022 - 07.2023

HR Director

Tony Hawaii Automotive Group
10.2019 - 05.2022

Area HR Manager

Signature Flight Support
07.2017 - 10.2019

HR Consultant & Client Trainer

ProService Hawaii
03.2015 - 07.2017

Senior Implementation Consultant

ProService Hawaii
01.2013 - 03.2015

Human Resources Manager

Bobby Rahal Automotive Group
07.2008 - 12.2012

Bachelor of Arts - Business Management

Robert Morris University

Associate of Applied Science - Legal Office Management

Sawyer School of Business
Joylee Butera-Duncan