Joylency Faleiro
Kalamazoo,MI
Summary
Resourceful Software Quality Assurance Engineer with 4 years handling complete review process. Expertly assists IT design, testing and maintenance to preserve application effectiveness. Offers detailed patch assessment and script automation to handle service delivery in rigorous always-on environments. Actively resolves technical complications during application QA testing.
Overview
9
9
years of professional experience
Work History
Quality Engineer
Fidelity National Financial
09.2018 - 08.2022
- Improved software quality by conducting thorough testing and identifying bugs for timely resolution.
- Enhanced user experience with effective communication between cross-functional teams.
- Reduced defect rate by implementing robust test strategies and rigorous regression testing.
- Increased product stability through comprehensive performance, load, and stress testing.
- Collaborated with developers to ensure timely delivery of bug-free software products.
- Maintained up-to-date knowledge of industry trends and best practices to continually improve testing methodologies.
- Developed test plans, test cases, and test scripts based on business requirements and functional specifications documents.
- Expedited issue resolution by effectively prioritizing, tracking, and managing defects in bug tracking systems such as JIRA or Bugzilla.
- Boosted customer satisfaction rates through prompt addressing of client-reported issues in a professional manner.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Intern
Texas Instrument Lab
12.2016 - 02.2017
- Conducted industry research to support team decision-making processes and contribute to successful project outcomes.
- Applied theoretical knowledge gained from coursework to real-world situations within the internship setting for improved understanding of industry practices.
- Acquired hands-on experience conducting experiments and analyzing results, and creating reports.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Intern
Schneider Electric
12.2013 - 02.2014
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Master of Science - Computer Science
Western Michigan University
Kalamazoo, MI04.2024
Post Graduate Diploma Certification - Advance Computing
Center For Development of Advance Computing
Bangalore India08.2018
Bachelors in Engineering - Electrical, Electronics And Communications Engineering
Goa University
Goa India10.2017
Skills
- Java Programming
- Selenium WebDriver
- Linux Operating System
- Functional Testing
- SQL proficiency
- C#
- Software development life cycle
- Git version control
- Manual and Automated Testing
- Python and C
- Software Development Tools: JIRA, Confluence
- Customer Service
Languages
English
Full Professional
Hindi
Full Professional
konkani
Native or Bilingual
Timeline
Quality Engineer
Fidelity National Financial
09.2018 - 08.2022
Intern
Texas Instrument Lab
12.2016 - 02.2017
Intern
Schneider Electric
12.2013 - 02.2014
Master of Science - Computer Science
Western Michigan University
Post Graduate Diploma Certification - Advance Computing
Center For Development of Advance Computing
Bachelors in Engineering - Electrical, Electronics And Communications Engineering
Goa University
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