JOY MARIE RICHARDSON
Las Vegas,NV
Summary
Organized Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in processing large grossing transactions, cash handling, balancing drawers and inventory management. Strong customer service background with exceptional interpersonal skills, time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Teller
DECA Commissary
11.2021 - 05.2024
- Performs tasks in accordance with existing policies, procedures and directives
- Issues tills and change to cashiers, arranges timely pick up of all types of media from cash registers, processes WIC, vendor coupons, and food stamps for deposit and redemption
- Makes daily change call and deposits to the bank and ensures daily logs pertaining to opening and closing are documented properly
- Counts change fund, sets up cash drawers for front end personnel and verifies the accuracy of each drawer
- Turns on the master cash control processor and sets up the office terminal for the day’s business
- Facilitates and executes large grossing transactions with forward deployed naval assets
- Works as a cashier, issues an individual cash drawer and plans the required change in each drawer
- Accomplishes loans for each cashier and makes appropriate changes to pickups and loans during the day to ensure completion of reports and information for the day’s operation
- Receives funds from cashiers in the form of paper currency, coins, checks, redeemable coupons, food stamps and offline credit card transactions
- Counts and verifies for accuracy against the computer account printout and sales listed by appropriate control document
- Receive complaints and develops resolutions to problems.
Customer Service Clerk
Navy Exchange Little Creek
12.2020 - 08.2021
- Provide continuous training to employees in a wide variety of roles
- Training new hires and coordinating job rotation and cross-training
- Working with the team to accomplish department objectives
- Receive complaints and provide resolution to problems
- Helping the team understand performance targets and goals
- Overseeing the handling of funds and maintaining accountability by ensuring each register is properly funded with the correct amount of cash
- Closing out each register and ensuring all funds are accounted for
- Responsible for maintaining excellent customer service, a smooth flow in cash register operations, sales floor functions, and safeguarding company assets in an accurate and efficient manner
- Performing online survey reviews of customers in relation to store quality and products and services
- Processing western union money transfer transactions
- Providing reports and activity updates to management
- Ensuring adherence to legal and company policies and procedures
- Ensuring proper flow of communication up and down the management chain
- Maintaining timekeeping and personnel records.
Lead Sales Clerk (Frontline)
Navy Exchange Naval Base Guam
09.2017 - 08.2020
- Provide continuous training to employees in a wide variety of roles
- Training new hires and coordinating job rotation and cross-training
- Scheduling work hours and shifts for employees
- Accomplish department objectives by supervising staff and organizing and monitoring their work processes
- Receive complaints and provide resolution to problems
- Helping the team understand performance targets and goals
- Overseeing the handling of funds and maintaining accountability by ensuring each register is properly funded with the correct amount of cash
- Closing out each register and ensuring all funds are accounted for
- Responsible for maintaining excellent customer service, a smooth flow in cash register operations, sales floor functions, and safeguarding company assets in an accurate and efficient manner
- Performing online survey reviews of customers in relation to store quality and products and services
- Processing western union money transfer transactions
- Providing reports and activity updates to management
- Identifying and resolving personnel issues including tardiness or absenteeism
- Ensuring adherence to legal and company policies and procedures and undertaking disciplinary actions if the need arises
- Ensuring proper flow of communication up and down the management chain
- Maintaining timekeeping and personnel records.
Customer Service Clerk
Navy Exchange Naval Support Activity Bahrain
07.2006 - 03.2016
- Provided support to the sales team ensuring all sales and service objectives were met
- Maintain shipping records for merchandise
- Operate cash register, reconcile cash drawer and deposit daily collection
- Perform a variety of cash related tasks such as counting money, separating charge slips, coupons and vouchers, maintain register for payments made by check, credit cards or automatic debits
- Responsible for customer service in the consumable and alcohol ration control division
- Duties include answering customer queries, problem solving and providing detailed information on new and existing products, policies and services
- Assisted in the development of new policies and procedures
- Exceptional ability to work independently and to work well with others
- Assisted in the training of new customer service representatives and associates
- Looking after overall store appearance to include merchandise display promotional techniques, accessibility to customer and general facility cleanliness
- Performed online survey review of customers on store qualities, goods, products and services
- Processing western union money transfer transactions
- Issuance of charge sales (BPO) government purchase to various commands and tenants stationed at NSA BAHRAIN
- Maintain availability of merchandise by planning and speculating seasonal or future consumption
- Generated repeat business through successful client follow-up
- Responsible for merchandise to be shipped properly packed and weighed check address labels against merchandise for accuracy of destination and return authorization
- Increase product sales at assigned events.
Secretary/Receptionist/Realty Agent
SIMCO Company
03.2005 - 06.2006
- Establish and maintain business relationships with customers, prospective customers and co-workers
- Resolve customer concerns
- Viewing and inspecting apartments and houses for appearance, customer accessibility and general facility safety and cleanliness
- Respond and follow up on client calls, inquiries and emails
- Review, edit and maintain reports, documentation and guidelines for renting or leasing procedures
- Perform cashier duties including receiving cash, checks and credit card payments
- Meet inspection, move in, move out and payment deadlines
- Performing bank transaction and maintaining bank records
- Managing viewings and open house events for clients
- Marketing and advertising.
Education
Hotel and Restaurant Management University Of Cebu
12.2004
Secondary St. Anthony’s Academy
Carmen, Bohol12.2000
Primary Nueva Fuerza Elementary School
Carmen, Bohol12.1996
Skills
- Windows
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Transaction processing accuracy
- Goal-oriented focus
Special Qualifications And Capabilities
- Ability to work under pressure and to meet deadlines, often exceeding organizational goals.
- Building a good relationship between management, co-workers and with customers.
- Comprehensive knowledge of the methods and techniques of merchandise sales and services.
- Profound ability to organize and prioritize multiple tasks and responsibilities.
- Marketing, advertising, merchandising and demonstrating client product to customers.
- In-depth knowledge of accounting and budgeting.
- Always maintains a clean and professional work environment.
- Strong ability and experienced in reviewing invoices and vouchers for improper payments, accounting issues and providing reports for concerns.
- Experienced in creating copies, editing, storing, receiving and printing a variety of correspondence from handwritten drafts into final copies using one or more software tools.
- Impeccable efficiency in dealing with customers and providing knowledge about products sold in the store.
- A strong background in sales and marketing and an ability to provide leadership in the field.
- Proficient in a wide variety of computer operating systems & software.
- Entrepreneurial, creative, resourceful, professional, and an excellent communicator.
- Proactive in assisting with accounting issues, reports and any financial related issue
Dod Id Number
1521996583
Personal Information
- Date of Birth: 09/18/85
- Marital Status: Married
Languages
English
Native or Bilingual
Timeline
Teller
DECA Commissary
11.2021 - 05.2024
Customer Service Clerk
Navy Exchange Little Creek
12.2020 - 08.2021
Lead Sales Clerk (Frontline)
Navy Exchange Naval Base Guam
09.2017 - 08.2020
Customer Service Clerk
Navy Exchange Naval Support Activity Bahrain
07.2006 - 03.2016
Secretary/Receptionist/Realty Agent
SIMCO Company
03.2005 - 06.2006
Hotel and Restaurant Management University Of Cebu
Secondary St. Anthony’s Academy
Primary Nueva Fuerza Elementary School