Joy McKnight Chen
Encino,CA
Summary
Over the past 17 years, I’ve been lucky to be a stay-at-home mom to my two children. As they’ve grown more independent, I’m excited to re-enter the workforce. During this time, I’ve honed essential administrative skills such as organization, calendar management, flexibility, stress management, problem-solving, and communication—skills that are crucial in any professional role. Earlier in my career at Laureate Education, my strong administrative abilities helped me stand out from my peers, leading to rapid promotions. My focus, organization, and ability to analyze data allowed me to refine my sales strategies, ultimately advancing to Regional Sales Manager of the southeast territory, overseeing 15 sales representatives, before stepping away to prioritize my family.
Overview
7
7
years of professional experience
Work History
Regional Sales Manager
Laureate Education
10.1999 - 04.2006
- Led a team of 15 inside and outside sales representatives offering Master's degrees to K-12 Teachers
- Coordinated cross-functional teams including marketing, operations, finance, and customer service departments to ensure seamless execution of projects
- Collaborated with marketing department to create targeted promotional campaigns that increased brand visibility and to generate more leads
- Developed and implemented strategic sales plans to penetrate new markets
- Analyzed market trends and competitor activities to identify opportunities for business growth and develop effective sales strategies
- Trained and mentored sales team members on product knowledge, selling techniques, and negotiation skills
- Conducted regular performance evaluations of sales team members, providing constructive feedback and implementing training programs to address skill gaps
- Implemented CRM system to streamline lead management process resulting in an improved conversion rate
- Represented the company at industry conferences, trade shows, and networking events to expand professional network and generate new business leads
Education
Bachelor of Arts - Retail Merchandising
Texas Tech University
Lubbock, Texas05-1997
Skills
- Customer service
- Proficient in Microsoft Outlook
- Strong verbal and written communication
- Proficient in scheduling and organizing appointments
- Coaching and guidance
- Structured planning with flexibility
- Collaborative team member
- Self starter
Timeline
Regional Sales Manager
Laureate Education
10.1999 - 04.2006
Bachelor of Arts - Retail Merchandising
Texas Tech University
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